Description

First responder to VIP program and P1 requests: Act as first POC on all P1 and VIP program requests to ensure responsiveness and completion KPIs are met. Coordinate all efforts with the team while updating end users on progress to issue resolution. Maintain SLA compliance up at or above 97% for responsiveness and completion time as

a minimum standard.

Manage team workload and scheduling of work: Regular checks on team workloads to make sure work is distributed

appropriately to help with timely completion. Regular reports should be run and recommendations given on work order reassignment.

Maintain SLA in assigned area for response and completion time: Participate in weekly SLA reviews,and work with the team that is below standards on opportunities to improve. Maintain SLA compliance up at or above 97% for responsiveness and completion time as a minimum standard.

Monitor PMs and inspections to completion: Regularly report on progress for monthly PM completion. Assist FM and Engineering team with calling vendors to meeting PM completion deadlines. Maintain SLA compliance up at or above 97% for responsiveness and completion time as a minimum standard.

Review CSATs to share best practices and opportunities for improvement with employees and vendors: Review of incoming CSATs to follow up with employees and vendors that had a score below SLA standards to provide coaching and actions. Provide a list of perfect CSAT scores to leadership on a weekly bases to celebrate a job well done. Assist Workplace Services Manager with preparation for CSAT 123 call.

Assist Facilities Managers with vendor calls and scheduling: Provide assistance to Facilities Managers on vendor calls and scheduling to help with coordination of vendor support activities on campus.

Provide reports and trend analysis for work orders to leadership: Provide daily reports to FM team on key metrics as a guide and to call out areas of improvement. Pull trend reports to proactively identify issues that might need a strategy to rectify.

PO Creation: Lead Daily PO intake meeting, upkeep of the smartsheet, and create all necessary POs following process for PO creation.

Proactive work order generation: Generate proactive work orders for all found builidng deficiencies during

regular building rounds. Minimum requirement for proactive work order generation is 5 per week.

Training: 100% on time completion of all assigned training as a minimum standard.

Additional Skills & Qualifications

- need some sort of data analytics experience, understanding computer/budget, not really facilities coordinator role but understanding how ticketing systems flow and in a professional environment

Great communication skills, step out of comfort zone

Schedule: 6-8AM start time flexible, Monday - Friday

Pay and Benefits

The pay range for this position is $30.00 - $38.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Sunnyvale,CA.

Application Deadline

This position will be accepting applications until Feb 1, 2025.

\n

\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n