Facilities Coordinator Job ID 205507 Posted 24-Feb-2025 Service line GWS Segment Role type Full-time Areas of Interest Building Management, Engineering/Maintenance, Facilities Management Location(s) Cambridge - Massachusetts - United States of America Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. **About the Role:** As a CBRE Facilities Coordinator, you will support the facilities management team in successfully fulfilling the client's requirements. The role may include front desk responsibilities. **What You’ll Do:** + Respond to client inquiries and concerns, ensuring prompt and quality service delivery and conducting follow-ups to ensure customer satisfaction. + Create work orders and assign them to multiple technicians, subcontractors, and vendors. + Communicated work orders to technicians and helped management with problem-solving. + Generate reports on open and closed work orders and verify their status with the appropriate technician or vendor. + Maintain records such as work orders, proposals, and department files. + Check the accuracy of the completed paperwork. + Train vendors on work order and billing procedures + Process invoices and ensure the correct cost center coding is used. + Assist with the inspections on the facility campus. + Assist with process and procedure training. This is not a comprehensive list of job requirements, additional tasks may be included. **What You’ll Need:** + Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. + Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. + A high school diploma or general education degree (GED) is required. Minimum of 3-5 years of related experience and/or training. + Capable of understanding and interpreting instructions and correspondence, with the confidence to ask questions to ensure comprehension. + Ability to write routine reports and correspondence. + Ability to respond to common inquiries or complaints from clients, co-workers, and/ or supervisors. + Ability to effectively present information to internal colleagues. + Basic analytical abilities and knowledge of financial terms and principles. Ability to calculate simple figures such as percentages. + Capability to comprehend and execute general instructions and solve problems in common situations. + Physical requirements include stooping, standing, walking, climbing stairs and ladders, and the ability to lift and carry heavy loads of 40 lbs. or more. + Decision-making ability with a general understanding of procedures and company policies to achieve goals and deadlines. + Strong organizational skills with an inquisitive mindset. + Experience in office furniture changes, upgrading current workspaces + Ability to prioritize conflicting tasks and meet deadlines + Proficiency with Calendar, Mail, and other OS X-based office systems is a plus + Effective time management, including the ability to multi-task, organize, and prioritize + Ability to influence others, handle conflict appropriately, and know when to escalate issues upward + Flexibility with schedule changes + Experienced in working in a multi-faceted, fast-paced environment + Partner with the maintenance team to support inspections and day-to-day routine work + Support Shipping & Mail, Reception Services, Events, and escort vendors as needed + Support supervisors and managers to ensure that all pre-approved budgets are consistently maintained on an ongoing basis using approved financial control tools (spreadsheets, reports or similar) + Collaborate with cross-functional partners such as IT, Corporate Security, Safety/Emergency Preparedness, and Crisis Management as needed + Fill in at any of the company’s building lobbies during vacations, schedule changes, breaks, and meal breaks if required + Must strictly follow Apple’s attendance policies **Why CBRE?** We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity. Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family. Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning. Diversity, equity, and inclusion (DE&I) are more than just values- they’re a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities. Massachusetts Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Facilities Coordinator position is $41,500 annually and the maximum salary for the Facilities Coordinator position is $60,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)