Facilities Coordinator - Tower Place Job ID 193333 Posted 22-Nov-2024 Service line Advisory Segment Role type Full-time Areas of Interest Facilities Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland **Facilities Coordinator** **Role Purpose** Provide professional support to the Senior Facilities Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action. **Role Specific Particulars** The property is alarge mixed used (retail and office)premises located in the City of London. The successful candidate will be part of a site team of two and will be an essential asset to the property, colleagues, clients and occupiers. **Key Responsibilities** + To monitor all activities relating to the site(s), reporting and taking action as appropriate. + To comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate. + To conduct meter readings within all required buildings. + To respond to requests for maintenance / technical assistance in person, via telephone and electronically. + To research questions and solutions using available information resources, advising the Building Manager/SFM the appropriate actions. + To identify and escalate situations requiring urgent attention. + Route issues and requests to the correct resource, track progress and document resolutions + To liaise with tenants and deal with any operational queries they might have. + To work in conjunction with the SFM ensuring a PPM and repair programme is in place. + To manage work programmes on site in conjunction with the RFM, acting as the liaison point for all parties involved. + To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate. + To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks. + Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy. + Any other duties as directed by your Line Manager. **Person Specification/Requirements** + Understand how the industry and stakeholders function, and the range of services available to clients. + Constantly updating knowledge of legislation relating to property management. + Develop an understanding of how to build and maintain client, supplier and customer relationships. + Understanding of key issues to be noted on property inspections. + Understand and use industry/specific IT applications. + Understand the principles of service charges. + Understand the principles of contract law. + Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge. + Know and be able to apply legislation and policies relating to Health and Safety. + Know and be able to apply legislation and policies relating to Environmental protection. + Understand insurance relating to buildings and the FSA regulations. + Understand and apply all procedures relating to work activities. + Contributes to team business plan/strategy. + Able to plan and manage own workload. + Able to work as part of a team, supporting colleagues. + Able to use IT software such as Word, Excel, and databases. + Oriented towards providing excellence in customer services. + Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills. + Willing to learn and expand the processes of the helpdesk function as the role progresses. + Be able to communicate effectively verbally and in writing. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)