Facilities Customer Advocate
MD Anderson
Facilities Customer Advocate
Position is onsite full time.
Ideal candidate will holds a bachelors degree; strong customer service skills and verbal/written communication skills. Position works with MD Anderson staff including faculty. The candidate needs to be able to read and understand facility drawings and floor plans to coordinate with Facilities Project Managers and Operation and Maintenance staff. The person requires an understanding of project management skills to manage and implement projects assigned. Strong computer skills required including basic knowledge of operation and maintenance service request software. This position will work closely with the Environmental Services staff and perform monthly building inspections.
Job SummaryCoordinates services provided to customers located within M. D. Anderson owned buildings and leased properties.
Essential Job Functions- Assists with the management of services to maintain standards, effective communication and continuous improvement processes for delivery of services.
- Functions as the front-line contact with clients and acts as the customer's advocate to ensure efficient delivery of services provided by Facilities department or other service organizations.
- Conducts move project interviews with customers.
- Communicates with the customer service call center to ensure prompt delivery of customer requests for service.
- Maintains various reports, trending information, quality assurance and follow-up results.
- Demonstrates knowledge regarding customer call center operations, housekeeping procedures, quality assurance techniques and problem identification and resolution.
- Other duties as assigned.
REQUIRED
Education: Bachelor's degree in Business Administration, Management, Healthcare Administration or related field.
Experience: Ten years of related experience in a large institution or hospital. May substitute required education degree with additional years of equivalent experience on a one to one basis.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
Requisition ID: 173572 Employment Status: Full-Time Employee Status: Regular Work Week: Days Minimum Salary: US Dollar (USD) 60,500 Midpoint Salary: US Dollar (USD) 75,500 Maximum Salary : US Dollar (USD) 90,500 FLSA: exempt and not eligible for overtime pay Fund Type: Hard Work Location: Onsite Pivotal Position: No Referral Bonus Available?: No Relocation Assistance Available?: No Science Jobs: No
#LI-Onsite Apply
Position is onsite full time.
Ideal candidate will holds a bachelors degree; strong customer service skills and verbal/written communication skills. Position works with MD Anderson staff including faculty. The candidate needs to be able to read and understand facility drawings and floor plans to coordinate with Facilities Project Managers and Operation and Maintenance staff. The person requires an understanding of project management skills to manage and implement projects assigned. Strong computer skills required including basic knowledge of operation and maintenance service request software. This position will work closely with the Environmental Services staff and perform monthly building inspections.
Job SummaryCoordinates services provided to customers located within M. D. Anderson owned buildings and leased properties.
Essential Job Functions- Assists with the management of services to maintain standards, effective communication and continuous improvement processes for delivery of services.
- Functions as the front-line contact with clients and acts as the customer's advocate to ensure efficient delivery of services provided by Facilities department or other service organizations.
- Conducts move project interviews with customers.
- Communicates with the customer service call center to ensure prompt delivery of customer requests for service.
- Maintains various reports, trending information, quality assurance and follow-up results.
- Demonstrates knowledge regarding customer call center operations, housekeeping procedures, quality assurance techniques and problem identification and resolution.
- Other duties as assigned.
REQUIRED
Education: Bachelor's degree in Business Administration, Management, Healthcare Administration or related field.
Experience: Ten years of related experience in a large institution or hospital. May substitute required education degree with additional years of equivalent experience on a one to one basis.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
Requisition ID: 173572 Employment Status: Full-Time Employee Status: Regular Work Week: Days Minimum Salary: US Dollar (USD) 60,500 Midpoint Salary: US Dollar (USD) 75,500 Maximum Salary : US Dollar (USD) 90,500 FLSA: exempt and not eligible for overtime pay Fund Type: Hard Work Location: Onsite Pivotal Position: No Referral Bonus Available?: No Relocation Assistance Available?: No Science Jobs: No
#LI-Onsite Apply
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