About The RoleOur Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As a Facilities Generalist, you will play a part in driving business operations forward by providing cleaning, facilities, and maintenance services, while providing superior customer service to employees. If you are a self-motivated individual who thrives in a fast-paced, team- oriented environment, this could be the perfect match!

What You Get To Do Every Day

Moderate maintenance work such as mounting TV’s , assembling furniture, changing light bulbs, installing dispensers and other facilities fixtures, painting, drywall repairs

Daily housekeeping work such as cleaning restrooms and kitchen, sweeping and vacuuming, emptying trash receptacles, dusting, etc.

Specialized cleaning tasks such as sweeping, mopping, polishing, dusting high cobwebs, window cleaning 

Facilitate large item/junk removal; moving of furniture, boxes and related equipment

Organize and refresh stockroom, pantries, restrooms, and supply cabinets

Provide superior customer service to employees

Utilize TRR’s CMMS ticketing program to respond and solve facilities service requests

Assist in department/office moves throughout the authentication center

Other duties as assigned

What You Bring To The Role

Minimum Requirements:

1+ years of general carpentry and handiwork (i.e.- painting and patching walls, caulking and sealing, floor and signage maintenance)

Ability to work full-time and overtime when required

Exceptional customer service skills

Strong communication skills

Exceptional attention to detail and organization skills

Adaptability and openness to change

Receptiveness to feedback to improve performance

Ability to regularly lift and move up to 40 pounds 

Ability to stand for up to 10 hours at a time

Compensation, Benefits, + Perks

Hourly base pay + incentive pay based on performance

$50 in monthly food credits to apply to snacks and meals that are available for purchase on site

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

State of the art, climate-controlled warehouse facility

Find out more about our Benefits here.

The expected hourly rate for this role is 19-22. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.