Facilities Management Support Specialist (Subic) Job ID 199240 Posted 20-Dec-2024 Role type Full-time Areas of Interest Property Management Location(s) Subic - Zambales - Philippines 1. Facilitybot Support: • Ensure Facilitybot operates smoothly for work orders and service requests. • Troubleshoot and resolve user issues related to Facilitybot promptly. • Assist the FMSS in optimizing and configuring Facilitybot to fit workflow needs. • Maintain the 52-week schedule for Subicwater and Facilities Management, ensuring accurate tracking and updates. • Support users in effectively utilizing Facilitybot and address system-related queries. 2. IT Infrastructure Assistance: • Provide technical support for hardware, software, and network issues to the Facilities Management team and Operations. • Assist in the maintenance of IT infrastructure, including servers, workstations, and networks. • Help with the installation, configuration, and upkeep of IT systems. • Collaborate with the IT Administrator on complex technical issues and system upgrades. 3. Data Integration and Workflow Support: • Support the integration of Facilitybot with tools like Microsoft Planner. • Aid in data migration and automation within Facilitybot. • Monitor Facilitybot and other systems for performance and data accuracy. 4. Training and User Support: • Train staff and sub-lessees on using Facilitybot for service request submission and tracking. • Provide ongoing technical support and ensure users understand system processes. • Document and update troubleshooting guides and user manuals. 5. Reporting and Documentation: • Generate reports on IT and Facilitybot usage. • Maintain clear and accurate documentation for IT procedures and Facilitybot operations. • Completion of a 2-year course or equivalent technical training in Information Technology, Computer Science, or a related field. • 1-2 years of experience in IT support or a similar technical role. • Knowledge of ticketing systems and technical support practices. • Familiarity with facility management systems like Facilitybot. • Basic understanding of Microsoft Planner and Office 365 tools. • Strong problem-solving skills and effective troubleshooting abilities. • Good communication skills for user and team interactions. • Experience with system integration and workflow automation. • Knowledge of IT infrastructure, including networking, servers, and hardware/software setup. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)