Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview We are seeking a dedicated and proactive Facilities Manager to join our team at Gallagher’s UK Head Office in London. Reporting to the Regional Facilities Manager, this pivotal role is essential in maintaining the high standards that Gallagher is renowned for, ensuring our office environment is safe, efficient, and conducive to thriving business operations for both colleagues and clients. As the Facilities Manager, you will be instrumental in building and nurturing strong relationships with key stakeholders, including business unit leaders, executive assistants, and third-party contractors. Your ability to collaborate effectively will ensure that business requirements are seamlessly met and any issues are swiftly resolved. Your responsibilities will include overseeing contracted services such as facilities maintenance and cleaning, ensuring they are delivered to the highest standards and provide excellent value. Additionally, you will be encouraged to proactively identify and implement innovative initiatives that support and enhance our business operations. If you are a dynamic professional with a passion for excellence and a commitment to maintaining a top-tier office environment, we invite you to apply and become a vital part of our team. How you'll make an impact Act as the primary point of contact for all facilities-related issues, including equipment faults, cleanliness, decorative maintenance, security, and emergency response. Conduct routine building inspections, ensuring high standards from landlords and third-party contractors are maintained and protecting commercial interests by ensuring value for money is achieved, whilst seeking cost savings through innovation. Manage compliance with legislation, codes of practice, and health & safety (H&S) regulations, including conducting training and regular drills. Oversee the maintenance program of key building components to prolong their lifecycle and reduce future risks or costs. Respond and Coordinate (where necessary out of business hours), emergency and security response action, including power outages, water leaks, fire evacuation, invacuation and medical emergencies. Additionally, planned power downs, black building testing and critical maintenance. Conduct regular security audits to ensure adherence to physical security policies, such as desk security, waste disposal, and access control. Maintain effective communication with office managers, executive assistants, landlords, contractors and wider business community to articulate and resolve issues promptly. Project Management. Deliver minor projects related to space management, energy and waste management, and mechanical/electrical infrastructure. Provide facilities management (FM) continuity for multiple London offices, including those acquired through mergers and acquisitions. About You Ability to communicate highly effectively, both internally and externally at all levels, with excellent interpersonal skills and strong verbal and written communications IT literate with a good knowledge of Microsoft Office Knowledge of building systems (HVAC, electrical, plumbing, and fire safety). Proficiency in maintenance scheduling, CAFM, asset management tools. Ability to manage budgets, timelines, and deliverables effectively. Proven track record of managing operations in commercial office spaces, preferably headquarters. Experience in negotiating, managing, and reviewing service-level agreements (SLAs). Experience handling emergencies such as power outages, fire alarms, or natural disasters. Experience overseeing office relocations, expansions, or large-scale renovations. Facilities management credentials (e.g., Certified Facility Manager (CFM), Facilities Management Professional (FMP), or IWFM qualifications Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.