JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Responsibilities 

Matrix manages both technical and administrative staff 

Responsible for the performance and morale of all resources deployed for FM scope in the assigned facilities  

Collaborate with supply chain team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level 

Responsible to represent JLL and to portray partnership management in the areas of service, performance, compliance, ethics, people and relationship management for the assigned sites.  

SPOC for all JLL HR related matters for the JLL FM team assigned  

Maintain regular contact with HR for people management, Learning & Development programs and leave planning 

Documentation of HR activity as per JLL HR and WorkDay guidelines  

With supply chain identify opportunities to deliver differentiated value through quality, innovation, or cost improvements.  Work in conjunction with central supply chain programs and account specific programs to support client specific needs.  Participate in the Experience Clean Supplier Partnership program, including meeting governance requirements and scorecard review for responsible sites.   

Client service and experience focus in collaboration with Account Director; 

Understand JLL contractual scope thoroughly and ensures all contractual commitments are fulfilled at all times  

Focus on Client & End User Human Experience and brings in JLL Experience concepts to the assigned sites  

Demonstrates continuous improvement on all key measurables  

Responsible establishing annual budget and tracking expenses against budget periodically as specified by Client process.  

Financial reporting for client 

Responsible for commercial goals of price and value for FM Operations for the client site(s) assigned 

 

Ensuring Exceptional Service 

Implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity 

Manage all assigned facilities to achieve KPI performance targets, monitor SLA's to identify potential challenges and plan corrective actions/best practices accordingly 

Implement site-level innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity. encourage team to be innovative in client service / problem solving 

Lead in participation of local JLL and Account innovation programs.  Redeploy innovations learnt from other account teams. Demonstrate to Client JLL innovation effort.  

Plays an important role with dual responsibilities for communication and reporting 

Follows JLL reporting protocols for all commercial, costing and billing for the FM contract 

Manages all Client service-related reports / communication 

 

 

Qualifications 

Business acumen including financial planning and analysis. Must be able to manage within budget and time constraints 

Strong interpersonal and supervisory skills 

Strong analytical, organization and presentation skills 

5+ years facility management experience with corporate or third-party service provider 

BS or equivalent work experience in Facilities Management 

Exceptional customer service skills and professionalism with a passion for hospitality 

Ability to manage multiple priorities and deliver results in a fast-paced environment 

Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service 

Ability to work independently – strong prioritization and time management skills 

Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable 

Excellent verbal and written communication skills with the ability to communicate professionally 

Excellent organizational skills and process management 

Ability to adapt to new devices, technology, and applications 

Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook) 

 

 

 

 

 

Estimated total compensation for this position:

110,000.00 – 140,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –San Leandro, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.