About the Role

In this role, you will deliver projects that drive sales, improve process efficiency and support consistent store execution. Build cross-functional partnerships, develop and grow business relationships, influence business partners and gain support on project expectations.

What You’ll Do

Prioritize and approve HVAC work orders within established budget guidelines

Provide oversight of budgets including accruals, forecasting and annual planning

Review legal contracts to honor and hold responsible parties to contractual obligations including Landlord lease obligations

Assist capital team with scorecarding and preparation of annual capital plan

Create and monitor reports to track vendor schedules, work order status and expense

Serve as a point of contact for escalated issues for the field

Evolve HVAC specific scopes of work that define expectations associated with response times, methods and means, manufacturer's recommendations, communication, markups and invoicing

Monitor and make necessary adjustments using the remote Building Automation System and utilize reporting and analytics to review anomalies and outliers impacting energy usage or store comfort. 

Manage vendors that execute repair and maintenance tasks in the store environment

Hold vendors accountable to schedules, work order status, expense and key performance metrics

Develop communication in support of key initiatives that have broad impact across the organization

Set and continually manage project expectations with key stakeholders

Understand the audience and communicate difficult and sensitive information accordingly

Audit communication tools to ensure consistency, accuracy and timeliness

Evaluate communication through “We’re Listening” and “Hindsight” meetings

Communicate and collaborate with leadership and vendor executives on status, issues and decisions to influence outcomes

Drive integrated planning and working sessions to build project strategy

Develop, execute and manage complex project plans

Determine project approach and provide recommendations to move project decisions forward

Lead project status meetings with partners to align on goals, determine actionable next steps, actively problem solve challenges and drive decisions

Update project plans and communication documents

Gather feedback to ensure projects are progressing on time and meeting expectations

Lead efforts in improving customer and associate experience 

Determine feasibility of project requests and recommends approach and prioritization

Remain on the forefront of emerging industry practices

Additional tasks may be assigned

What Skills You Have

Required

Bachelor's degree or equivalent experience

1-3 years experience in operations, stores, budgeting, forecasting or reporting

Strong analytical, planning and organization skills

Advanced decision-making, leadership or communication skills

Excellent knowledge of Excel/PC spreadsheet functionality and Google suites

Preferred

Proven project management skills with ability to multitask

Knowledge of commercial HVAC systems

Retail experience or retail operations business acumen

Special Requirements

On-call responsibility and flexible schedule as needed to support business operations

Travel