About the Role

This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday to Thursday, with the option to work remotely on Fridays.

In this role, you will deliver projects that drive sales, improve process efficiency and support consistent store execution. Build cross-functional partnerships, develop and grow business relationships, influence business partners and gain support on project expectations

What You’ll Do

Manage and implement the work order management software (eSupport) for the facilities and implementation teams.

Coordinate and administer any changes or updates in the system that are needed from the team. 

Analyze and optimize workflows related to work order management.

Provide training on the use of the work order management system and any updates as needed.

Monitor system performance and identify areas for improvement.

Prepare and deliver reports on work order metrics and performance.

Collaborate with stakeholders to gather requirements and feedback for system enhancements.

Provide additional support for the Landlord CAM team working on billing reconciliations, lease review, dispute resolution, audits and budgeting.

Develop communication in support of key initiatives that have broad impact across the organization

Set and continually manage project expectations with key stakeholders

Understand the audience and communicate difficult and sensitive information accordingly

Audit communication tools to ensure consistency, accuracy and timeliness

Evaluate communication through “We’re Listening” and “Hindsight” meetings

Communicate and collaborate with leadership and vendor executives on status, issues and decisions to influence outcomes

Drive integrated planning and working sessions to build project strategy

Develop, execute and manage complex project plans

Determine project approach and provide recommendations to move project decisions forward

Lead project status meetings with partners to align on goals, determine actionable next steps, actively problem solve challenges and drive decisions

Update project plans and communication documents

Gather feedback to ensure projects are progressing on time and meeting expectations

Lead efforts in improving customer and associate experience 

Determine feasibility of project requests and recommends approach and prioritization

Additional tasks may be assigned

What Skills You Have
Required

Bachelor's degree or equivalent experience

1-3 years experience in operations, facilities, budgeting, analytics, forecasting or reporting

Strong analytical, planning and organization skills

Advanced decision-making, leadership or communication skills

Excellent knowledge of Excel/PC spreadsheet functionality and Google suites

Strong verbal and written communication skills

Ability to communicate at all levels

Preferred

Proven project management skills with ability to multitask 

Ability to work as a part of a team and interact effectively with others

Retail experience or retail operations business acumen

Special Requirements

On-call responsibility and flexible schedule as needed to support business operations

Travel