Job Summary:

Facilities  

WHO ARE WE? 

The BankNH Pavilion (BNHP) stands as one of the top concert venues in the U.S., frequently ranked in the top ten by USA Today and nominated 12 times for the ACM Venue of the Year, winning the honor in 2023! Known for its high customer and employee satisfaction, BNHP has earned a strong reputation, ranking in the top 5 amphitheaters nationwide for both categories. The venue is a premier place to work in the summer, offering a vibrant and engaging atmosphere for music lovers and industry professionals alike. 

Originally established in 1996 by the Harding family with a focus on hospitality, BNHP elevated its profile significantly in 2018 through a strategic partnership with Live Nation Entertainment. Live Nation, a leader in live entertainment and eCommerce, owns Ticketmaster, Live Nation Concerts, and Front Line Management Group, and operates over 45 venues across the United States. This collaboration has helped BNHP attract even more celebrated artists to New England, further solidifying its role as a top music destination. 

WHO ARE YOU? 

Are you passionate about restoring order? At BNHP, we value resourceful and innovative team members who embody an entrepreneurial spirit. If this sounds like you, read on! 

You are passionate about the environment and live music.  

You aren’t scared to get dirty and have a foundational understanding of facility maintenance, organization and restoration, or have a strong willingness to learn. 

You maintain a positive attitude and have the energy and enthusiasm to problem solve on the fly. 

You enjoy being a part of a team. 

What We Value: 

Safety First: Ensuring a safe environment for both employees and guests is our top priority. 

Care: We believe in showing care in everything we do. 

Encore:  creating moments of service excellence for everyone. 

Efficiency: Staying organized and efficient allows us to deliver the best experiences. 

THE ROLE: 

This job listing for Facilities at the BankNH Pavilion offers a chance to make a meaningful environmental impact within the entertainment industry. In this seasonal role, you’ll play a key part in keeping the venue in pristine condition, ready to welcome concert patrons show after show. This position works under the guidance of the Facilities manager. 

 Key Responsibilities: 

Perform routine maintenance on all aspects/areas of the venue   

Keep venue clean and free of food, trash and other obstacles throughout shift   

Be knowledgeable of the entire venue campus  

Respond to guest inquiries and requests in a courteous and polite manner  

Respond to calls from staff for spills, bodily fluids, or other maintenance items  

 Put all trash and recyclable products in proper receptacles   

Follow housekeeping standards per policy   

Ensure that trash cans are clean, free of odor and lined   

Turn all lost and found items over to Box Office immediately   

Refills toilet paper, paper towel, sanitary napkin and soap dispensers  

Cleans and polishes hardware such as doors, woodwork, door handles, push plates, kick plates, metal handrails, cigarette urns and drinking fountains   

Vacuums and spot clean rugs  

 Replaces burned out light bulbs or report same to supervisor  

 Maintains service rooms and storage areas in a clean orderly manner  

 Maintains adequate supply of cleaning equipment, materials and supplies  

 Uses cleaning tools such as mops, brooms, squeegees, cleaning cloths, sponges, pails, brushes, vacuum cleaners, etc.  

Removes wastepaper baskets and containers, and empties same into trash containers and cleans area after trash has been picked up   

Reports all repairs required and safety and fire hazards to supervisor              

Observes safety standards and practices   

Performs related duties as required or assigned within job classification   

Responsible for entering availability 3 weeks in advance through the ABIMM system.  Employee is further responsible for communicating with the supervisor should that availability change.   

Ensuring that time worked is accurately captured through the ABIMM system.  

Qualifications: 

Must be at least 16 years of age  

Must have evening availability, weekends and holidays are also needed  

Positions are also available for those with daytime availability 

Detail-oriented and team player with a positive “can-do” attitude  

Exceptional communication skills  

Sense of Urgency  

Time Management Skills  

Knowledge of basic sanitation standards  

Critical thinking and decision making  

Tolerance of all cultures, music and art forms  

Seasonal, Part-Time: April to October 

Variable Hours: based on show schedule and venue needs 

This is an opportunity to help set industry standards in cleanliness at a renowned venue. 

Physical Demands/Working Environment:  

Work environment is fast-paced  

Position requires extended periods of prolonged standing, bending, stooping, reaching, and working on your feet  

Must be able to lift or move up to 50 lbs. using proper lifting techniques  

Tolerance of loud noises  

Join us! We need these kinds of skills and talents as we create Once in a Lifetime Experiences for our Fans. 

EQUAL EMPLOYMENT OPPORTUNITY 

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s a talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities. 

BNHP/Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military, and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. 

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, BNHP/Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to making reasonable accommodations, BNHP/Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. BNHP/Live Nation will also provide reasonable religious accommodations on a case-by-case basis. 

HIRING PRACTICES 

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

BNHP/Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. BNHP/Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.