JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position’s Goal:
• To provide operational and administrative support to the Facility Management team assigned.
• Use initiative and creativity in performance of IFM operations duties and assist the team in implementing more efficient work practise.
• Administer Standard Operating Procedure for all Soft service areas working with the site Assistant Manager to provide timely reports to the Facility Management.

Deliverable Role/Responsibilities:
• Provide support to the AFM to ensure critical operational items are attended to within agreed time frames
• To provide relief support to the F&A site teams as needed, including but not limited to the positions of Client Interface Administrator, Facilities Administrator, Facilities Officer, etc.
• To assist with the site audits & floor walks to be undertaken on entire Client site
• Assisting in tabulating site defects leading from the audits & floor walks and assisting with the setting of deadlines for the defects to be rectified
• Ensure timely training & reporting thereafter for Housekeeping, Dispatch, Pantry Boys, Cafeteria staff etc
• Full responsibility of the site during the entire shift
• Filing of site related documents including but not limited to challans, GRN’s etc
• Ensure enough consumables stock is maintained on site & any shortfalls to be reported to the site lead
• Ensure all processes are followed as per the Standard Operating Procedures of BACI viz. Stationery, midnight snacks etc, material movement etc.
• Timely submission of reports as requested by Asst Manager & Facility Manager
• Ensure employee health & safety & related services
• Ensure that appropriate vendor escalation process is followed
• Ensure that all cleaning & maintenance schedules are adhered to
• Ensure completing any specific responsibilities as specified by the managers
• Tracking of Facility Operating Expenses
• Processing of all invoices for payment – first take approval of Client / FM and then submit to MIS and billing department.
• Liaison with the client Finance team
• Client billing / invoicing and follow up payments by clients
• Monitoring of all housekeeping / pantry / stationery consumables and ensure reordering
• Maintenance of Billing Tracker
• Arrangement of all consumables and supplies for Client / VIP visits and arranging / blocking of Board rooms for meetings and Conferences and brief the Receptionist.
• Taking regular Facility rounds of the property and co-ordinate with various teams like House Keeping, Security, Maintenance and Keep AFM / FM updated.
• To prepare the snag list Soft copy date wise and coordinate with BMS and housekeeping to close the noticed points.
• Proper check on vending machines and photocopier machine reading.
• Checking H.K attendance on daily basis.
• To check food quantity, and Food testing before lunch/Dinner starts
• Coordinating for Medical Emergencies as and when required
• Take regular briefings of Help Desk/ Mail room Executive.
• Provide management advice to Helpdesk for escalated issues.
• Insure immediate response to priority Calls.
• Coordinate with facilities helpdesk regarding the arrangements of the day.
• Oversee the Front office Function during the shift
• Ensure Visitors are promptly attended by FOE
• Ensure that FOE has placed newspaper and magazine in the reception area.
• Oversee the Mailroom process during the shift.
• Provide management advice to Mailroom for escalated issues
• To check the attendance of our vendor's employee.
• Prepare weekly shift/duty rosters for Helpdesk, Front Desk, and Mailroom,
• Manage the inventory control of all facility related items.
• Maintain Proper Log Book and mention the follow up jobs if pending in next shift.
• Log Book Shared with FM every in every shift.

Education / Yrs. of Experience:
Bachelor's Degree in any discipline, a minimum of 1-2 years of experience in a corporate environment. Tertiary qualifications in building management and/or business desirable. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives

Skill Sets:
• Exposure and experience in dealing with multinational corporate organizations
• Ability to adapt and perform under pressure
• Possess strong interpersonal skills with the ability to build rapport quickly.
• Good communication skills

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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