The Role 

 As Facilities Services Specialist, you will serve as a key resource for internal and external clients in the Willis Towers Watson office, and will perform a combination of the following tasks, based on specific location requirements: providing some reception support; ensuring conference/meeting rooms are set up, audio-visual equipment functioning and catering needs for meetings are met; print, post and purchasing support; responding to facilities related issues (e.g. Occupational, Health and Safety (OHS), Business Continuity, lighting, HVAC, furniture repairs, etc.); supporting records management through hardcopy file setup, filing, records system updates, archiving, etc.; miscellaneous other duties. You are expected to work as a team player in achieving practice objectives and meeting defined service level targets.

Performance Objectives:

Facilities Support:

Help to maintain the overall cleanliness and order/organization of the office space Work with building management, office management, Corporate Real Estate and outside vendors to arrange for repairs and maintenance relative to office furnishings, fixtures, equipment and space Support maintenance of local asset inventory listings Support maintenance of up-to-date floor plans and associated documentation Assist with the coordination of workstation moves and other space adjustments to meet business needs Ensure office equipment is properly maintained Support Real Estate & Workplace Solutions activities as necessary Support health and safety initiatives Support business continuity and contingency planning Assist with records management

 

Conference/Meeting Room Setup and Catering:

Organize catered meals and provision of special equipment, as required Proactively ensure that excellent housekeeping standards are maintained in conference/meeting rooms and ensure all meeting room equipment is in tip top condition. 

Print, Post and Purchasing Support:

Manage post and courier services to ensure timely collection and delivery Oversee stationery supplies and stock levels. Place orders for stationery and general office and kitchen supplies, and maintain proper records Assist with checking and coding of vendor invoices, as required, and monitoring of vendor performance, escalating questions/concerns to the Facilities Services Manager Printer equipment support
 

Requirements 

Min 3 years’ experience in a professional office environment providing general Facilities Services supportStrong organizational skills, with demonstrated ability to multi-task and prioritize effectivelyA strong focus on detail and accuracy of workAbility to communicate openly and effectively both verbally and in writing in business standard English and in local language as appropriateProficiency in MS Office Suite May require additional time commitment outside of normal business hoursCollege Certificate/Diploma in relevant fieldStrong interpersonal skills, and the ability to deal professionally with clients, vendors and colleagues on the phone and in personProfessional demeanor and appearanceAbility to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgencyReliable with strong time management skills and punctual