JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

RUSH UNIVERSITY MEDICAL CENTER 

MEDICAL CENTER ENGINEERING JOB DESCRIPTION  

The Facilities Soft Services Manager (SSM) will be responsible for managing all in scope soft services provided on the client’s medical center campus. The SSM will manage and maintain overall site service, performance, processes, and quality standards for services which may include but is not limited to: cleaning, landscaping, snow removal, parking lot maintenance, solid waste & recycling, interior plants, and pest control. Reporting to the Director, Workplace experience, this position is responsible for managing a network of subcontracted vendor for the successful delivery of all soft services, successfully managing vendor performance and relationships, and collaborating where necessary with the Maintenance & Operations, Project, and Experience teams in support of the JLL’s service delivery requirements.

Job Requirements 

Single point of contact for soft services operations and management within the client’s campus. 

Oversee supplier partners to ensure a culture of safety, customer service, compliance, and quality. 

Collaborate with Sourcing & Procurement (S&P) team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level. 

In collaboration with S&P, identify opportunities to deliver differentiated value through quality, innovation, or cost improvements. Work in conjunction with central S&P programs and account specific programs to support client specific needs. 

Implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity. 

Manage soft services workflow to insure that recurring and requested work is completed within the specified SLA target. 

Manage all assigned services at facilities to achieve soft service KPI performance targets, monitor SLAs to identify potential challenges and plan corrective actions/best practices accordingly. 

In matrix environment, oversee and supervise both technical and administrative staff in the execution of maintenance and management activities. 

Coordinate as needed with the Director of Compliance to ensure that any compliance related activity is properly documented and reported.  

Responsible for establishing the annual budget for soft services, provides feedback to Maintenance & Operations team on operating expenses against budget for all properties. 

Responsible to represent JLL and to portray partnership management in the areas of service, performance, compliance, ethics, people, and relationship management for the assigned sites. 

Periodically and as needed, provides Client service-related reports/communication. 

Demonstrates continuous improvement on all key measurables. 

Work in conjunction with S&P to support client specific needs.  Participate in the client’s Anchor Mission commitment and JLL’s diversity supplier programs, including meeting governance requirements and scorecard review for assigned portfolio.   

Understand JLL contractual scope and ensure all contractual commitments are always fulfilled.

Responsible to represent JLL and to portray partnership management in the areas of service, performance, compliance, ethics, people, and relationship management for the assigned buildings. ​

Provide high-touch Ambassador customer service support to designated campus areas.

Education and Experience 

Bachelor’s degree or equivalent work experience in Facilities Management with soft services/vendor management focus. 

Minimum of five years industry experience required either in the corporate environment or third-party service provider. 

Knowledge, Skills, and Ability 

Business acumen including financial planning and analysis. Must be able to manage within budget and time constraints. 

Strong organizational and management skills 

Strong interpersonal skills 

Excellent oral and written communication skills 

Proficient in MS Office 

Proficiency in CMMS supervisory responsibilities and workflow management 

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.