Summary: 

Responsible for overseeing the operational functions of assigned team members, ensuring the quality and completeness of their work. Provides the Facilities Manager with daily updates on work status, prioritizes tasks, manages workloads, and discusses any pending issues. Performs necessary repairs and maintains the property's operations. 

 

Essential Functions and Responsibilities:  

Assist in the hiring, training, evaluation, development, and disciplining of departmental employees. 

Act as a liaison, as necessary, between line staff and departmental leadership to ensure leadership is aware of any challenges with job performance, staffing levels, and/or job tasks. 

Address any guest concerns by providing guest service recovery. 

Oversees and assists in managing day-to-day operations and reports all information to the Facilities Manager.  

Assists with project management by providing the Facilities Manager with updates on progress.  

Maintains the current property equipment and ensures proper routine maintenance. 

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position 

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards 

Perform other duties as assigned