JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Essential Functions We are seeking a dedicated and dynamic individual for a full-time, in-office position. No hybrid. The ideal candidate will possess the following qualifications:

Self-Starter: Demonstrates initiative and the ability to work independently.Event Management: Proven experience in planning and executing events.Hospitality Background: Strong foundation in the hospitality industry.Work Order Ticketing Experience: Proficient in managing and processing work orders.Tech savviness: Good working knowledge and general understanding of technology.Welcoming presence: Possess a great personality as the first-person people will seeSupport security duties such as access badges, escorting guests, suppliers etc.Experience good judgement in a variety of situations while working well with others.Serve as the initial point of contact for all Client employee inquiries, issues, ticket management, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care of client sites and comfort of employees and guests. Act as a primary site contact.Ordering of general office suppliers and managing inventory.Execute Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulationsConduct routine walkthroughs and assessments of the site to ensure office is clean, organized and aesthetically pleasing.Support data collection, analysis, and reporting to ensure alignment with the Clients’ goals and objectivesStrive to continually improve experience service performanceAchieve and exceed goals including performance goals, team goals and Clients' goals and objectivesAssist in the procurement of vendors and services as required.Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.Ticket management and follow up via CMMS System. Assists with creating, dispatching of work requests to technical staff, vendors or other services providers, following up on any outstanding issues.Supports requests associated with JLL Management and Operations audits.Managing and coordinating 3rd party vendor performance including tracking work order completion, validating invoices and communicating any unresolved items.Coordinate site operations in accordance with all agreed policies, procedures and contract scope.Reservation/Visitor management system oversightGood organizational and multi-tasking abilitiesEnsure office is generally tidy and presentable during normal working hoursSupport ad hoc requests from guests, visitors and employees

Relationship Management

Cultivating and maintaining a positive working relationship with client and JLL representatives (internal and external) and service providers.Supports the Facility Management and Engineering team with on-going facility and team related responsibilities, including, but not limited to: Assist with budgetary requests, financial analysis and reporting, and purchasingConduct routine walkthroughs and assessments of the services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the ClientHelps support facility specific cost savings targets to contribute to the account achieving significant savingsSupports requests associated with JLL Management, Operations and Financial audits and assists with tactical planning for the regional facilities team’s goals and objectivesProvides support for guests, visitors and employees at client locationsAssists with the management of work order requests to technical staff, vendors or other services providers for repair needsSupports FM's with problems associated with all building services including: janitorial, food service, coffee services, vending, badging, conference rooms, interior and exterior furnishings, fixtures and equipmentProvide coordination and support events, meeting and conference facilities as required.Acts as an interface with client, visitors and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance.Demonstrate leadership, responsiveness, and creativity in finding solutions for service deliveryReads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveysSeeks to continuously improve processes, systems and overall client satisfactionOther duties that may include but are not limited to: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security supportOnsite support POC in case of emergencies and or afterhours calls etc.

Safety and Compliance

Recognize danger and safety hazards, complete hazard assessments and propose methods to eliminate themComply with all safety procedures, maintaining good housekeeping and safety of work areas.Recognize danger and safety hazards and propose methods to eliminate them.Maintain compliance to State, County, or City Ordinances, Codes, or Laws. Must complete all required safety trainings as scheduledComplies with all policies for the safe storage of material and supplies, usage, and disposal of hazardous and non-hazardous materialsSupport compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management, and operational policies and proceduresMeet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordinglyEnforce all Company policies and training requirements regarding safe and efficient operations and work practicesImplement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standard.

Skills & Requirements:

1-3 years minimum prior relevant experience in hospitality, vendor management, facility/property management, event management.Exceptional customer service skills and professionalism with a passion for hospitalityAbility to manage multiple priorities and deliver results in a fast-paced environmentHighly collaborative with strong interpersonal skills and track record of excellent internal and external customer serviceAbility to work independently – strong prioritization and time management skillsAbility to work with diverse teams – lead and/or follow; respectful, cooperative, accountableExcellent verbal and written communication skills with the ability to communicate professionallyExcellent organizational skills and process managementAbility to adapt to new devices, technology, and applicationsProfessional attitude and appearance

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.