JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facility and Experience Lead

Work Dynamics - Integrated Facilities Management

We are seeking a dynamic Facilities and Experience Lead to oversee and optimize our workplace operations. This role is responsible for managing events, soft services, security and mailroom operations to create an exceptional work environment while ensuring efficient facility management.

Key Responsibilities:

Events and Meeting Room Management:

Manage event logistics, budgets, and vendor relationships

Ensure seamless event delivery and positive attendee experiences

Oversee room booking systems and ensure proper equipment maintenance

Optimize room utilization and user experience

Soft Services Management:

Manage cleaning, landscaping, pest control, and waste management services

Ensure high standards of cleanliness and maintenance across the facility

Oversee catering and vending services

Hard Services Management:

Support preventive maintenance programs

Support repair and replacement works as needed

Security Operations:

Oversee security personnel and systems to maintain a safe environment

Manage access control systems and security protocols

Develop and implement emergency response procedures

Mailroom and Document Management:

Supervise mailroom operations and document archiving systems

Ensure efficient mail distribution and secure document storage

Vendor Management:

Ensure all contractors meet required standards and SLAs

Develop and manage budgets for all supervised areas

Identify cost-saving opportunities while maintaining service quality

Health and Safety Compliance:

Ensure all operations comply with relevant health and safety regulations

Conduct regular safety audits and implement improvements as needed

Reporting and Continuous Improvement:

Produce regular reports on facilities performance and user satisfaction

Implement strategies for ongoing service enhancement

Qualifications:

Bachelor's degree in Facilities Management, Hospitality, or related field

5+ years of experience in facilities management or similar role

Strong knowledge of facility operations and service delivery

Proficiency in facilities management software and MS Office suite

Outstanding communication and customer service skills

Experience in vendor management and contract negotiation

Knowledge of relevant health, safety, and environmental regulations

The ideal candidate will be a proactive leader with strong attention to detail, capable of managing multiple priorities while focusing on creating an exceptional workplace experience. They should excel at balancing operational efficiency with user satisfaction across all areas of responsibility.

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.