Who Are We?
C&W Services is the industry leader in cutting-edge maintenance and janitorial programs for facilities ranging corporate office portfolios and manufacturing plants to large public venues—keeping our client’s facility running smoothly all the time.
What’s The Job?
Title: Facility Dispatcher Lead
Location: Wayzata, MN
Salary: $22.92 hourly
Hours: Tuesday-Saturday 2pm-10pm
What’s in it for me?
• Weekly pay on Fridays.
• Comprehensive benefits day one, including Employee Perks and Daily Pay Program
• Advancement opportunities.
• Training to work in a cutting-edge facility.Job Description
What Will I Be Doing?
Here are just a few things you can expect to do daily:
*In accordance with C&W Services policies and procedures, this position delivers facility operations call center and business analysis services in support of the integrated facilities services program across multiple sites for a key client account with the position housed in a facility located in Wayzata, MN.
Facility Dispatcher Role:
Issues requiring a response include but are not limited to Building Management Systems (BMS) alarms, Security system alarms, emergency coordination calls, global security calls, food safety calls, and facility service request calls.Dispatching various groups to address clientele needs: custodial, maintenance, security, electrician, grounds, etc.Actively monitor CCTV (Closed Circuit Television)Responsible for initial data input for all requested work orders and appropriate escalation of work orders based on priority level.Responsible for data input on reported incidents with appropriate responses, completed in a timely manner.Responsible for maintaining knowledge of current call center policies and procedures. Ensure performance of quality work and regularly communicate status of work orders, devices, and systems to clients, customers and IFM Business Manager or Supervisor as appropriate.Quality program implementation: Provides data, reporting and analysis to support the quality program, provides continuous process improvement.Interaction, coordinating and leading work tasks with informal and formal teams, with other employees and customer representatives from various departments demonstrating a professional demeanor at all times.Perform all other tasks as assigned by Facility Manager or Account Supervisor in response to the needs of the client Responsible for coordination and participating in training and continued professional development in the areas of advancing technology, safety, and general skill improvement.Lead Role:
Conduct call center new hire, advanced, and hands-on documented training.Verify call center entries/reports have full details and follow-up for the client; verify email inquiries are completed in a timely manner.Report issues to the Facility Manager or Account Supervisor.Small projects or reporting through in-house staff or client; Parking guidance system, maximo requests.Available for coordination of call center coverage Tuesday- Saturday 1400-2200; Sunday-Monday in the event of a no-show or call-off. Can work flexible hours to accommodate call center needsWhat Makes Me Qualified?
Don’t meet all of the requirements but are still interested in working for us? Please apply and we will review your resume for other roles!
Education: Possess a high school degree or an approved GEDExperience: Must possess a minimum of 3-5 years' call center experience.Additional Skills: Good facilitator skills and strong computer skills. Interpersonal skills with the ability to effectively work with all levels of the organization. Ability to lead work within cross-functional teams.What are the physical demands of the role?
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable employees with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for long periods of time, walking around the building, climb flights of stairs, requires full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination sufficient to operate hand tools. The employee is frequently required to stand, walk, and talk or hear. The employee must occasionally lift and /or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
What is the work environment?
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.
Primary environment is office space and internal facility spaces.
*Background check and drug screen required
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $19.00 - $22.92
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “C&W Services”