Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

The “ Facility Management - Operational Manager “ is responsible for overseeing  the daily Facility Management activities, ensuring efficient operations, quality control, and smooth coordination between service providers.

Roles and Responsibilities:

Operational Management: Ability to oversee daily FM activities, ensuring efficient

operations, quality control, and smooth coordination between service providers.

Vendor/Contract Management: Strong understanding of managing contracts, SLAs,

KPIs, and performance monitoring of FM service providers.

Supervisory and Team Leadership: Experience in managing teams, coordinating

between various stakeholders, and ensuring that resources are deployed effectively.

Problem-Solving & Crisis Management: Adept at identifying operational issues and

providing real-time solutions, especially in high-pressure environments such as live

events or sports venues.

Stakeholder Management: Ability to work with multiple stakeholders, including event

organizers, service providers, contractors, and regulatory bodies, ensuring smooth

collaboration.

Health & Safety Compliance: In-depth knowledge of health, safety, and environmental

regulations, particularly in large event settings.

Communication & Reporting: Excellent communication skills for coordinating with

management and teams, alongside strong reporting capabilities for tracking and

presenting performance metrics.

Resource Allocation & Scheduling: Skilled in planning resource allocation, staffing

schedules, and equipment deployment in line with event timelines.

Customer & End-User Focus: Strong emphasis on understanding the needs and

expectations of end-users (event attendees, athletes, staff) to ensure their experience is

seamless, safe, and enjoyable.

Service Excellence: Ability to drive a customer service culture among FM teams,

ensuring high-quality service delivery that enhances the end-user experience.

Feedback Management: Skilled in collecting and analyzing feedback from attendees

and stakeholders to continuously improve service delivery and satisfaction.

Expected Skills:

Event Management (addon): Experience in event-related FM, with knowledge of temporary facilities, heightened logistical demands, and quick turnaround between event setups.

Sports Venue FM (addon): Experience in managing FM services for sports facilities stadiums, or similar venues.

Customer-Centric FM Strategies: Experience in implementing customer-focused strategies, including hospitality services, wayfinding, and accessibility improvements in large event environments.

Expected Competencies:

Technical Knowledge of FM Services: Broad understanding of both hard and soft FM

               services, including MEP, cleaning, security, and catering.

Contractual & Regulatory Knowledge: Understanding of contracts, FM service

               agreements, and compliance with local laws and regulations.

Sustainability Practices: Familiarity with sustainable FM practices, particularly in large-

              scale event settings where resource efficiency is critical.

Crowd Management & Logistics: Knowledge of managing large crowds and logistics

              within event spaces, including emergency protocols and guest services.

End-User Focused: Understanding of delivering FM services around end-user needs,

              such as ease of access, comfort, and overall experience during events.

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus.

Minimum Education and Specific Qualification:

Bachelor’s degree in Facility Management, Business Administration, Engineering, Architecture or related field. 

Minimum years experience required

7+ Years in Facilities Management Operations: Solid operational experience, particularly in high-stakes environments where effective management of diverse services is required.

Additional application instructions

NA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date