Join the team at City Wide Facility Solutions as a Facility Solutions Manager and take charge of managing and enhancing relationships with our clients! At City Wide, we believe in creating a positive ripple effect that impacts not just our clients but the entire community around us. As the largest management company in the building maintenance industry, we specialize in janitorial services and over 20 additional solutions tailored to meet the diverse needs of our commercial clients. In this dynamic role, you will be the heartbeat of our operations, ensuring that our clients receive top-notch service and the best facility solutions available! What You'll Do: As a Facility Solutions Manager, you'll wear many hats! From building and nurturing client relationships to overseeing contractor performance, your role will be pivotal in ensuring that our clients are not just satisfied but truly delighted with their experiences. You will create tailored service strategies, negotiate contracts, and solve problems to ensure seamless service delivery. Essential Responsibilities: + Foster and manage outstanding client relationships through retention and expansion of our facility solutions. + Develop and implement effective service strategies and schedules that cater to your clients’ unique needs. + Supervise night operations and ensure that our contractors exceed quality standards and compliance. + Address client inquiries promptly and leverage your strong communication skills to resolve issues effectively. + Utilize our CRM system to track performance, manage inspections, and add extra services as necessary. This is your chance to shine in a role where your leadership and problem-solving skills will directly contribute to the success and satisfaction of our clients! Requirements What We're Looking For: + 3-5 years of experience in sales and account management, ideally in building maintenance or facility management. + A proven track record of client retention and satisfaction, with metrics to showcase your success. + A strong educational background, with a high school diploma at a minimum; a bachelor’s degree is preferred. + Detail-oriented individuals who excel in follow-through and possess a friendly, outgoing personality. + Exceptional verbal and written communication skills that allow you to connect with clients and contractors alike. + Proficiency in Microsoft Office and familiarity with CRM systems. + Reliable transportation is a must, as this role involves traveling to client locations regularly. Are you ready to take the next step in your career? Apply today and help us make a difference in the lives of our clients and the communities we serve! Benefits + Uncapped commission and bonus + Dental, medical and vision insurance + Life insurance paid by company + 401k + 4% match by company + 8 paid Holidays + Protected territory + Mileage reimbursement + Company issued equipment (cellphone, laptop, and tablet)