Total compensation for a top performer in this role is $90k - $140k (Year 1 - $90k - $115k, Year 2, $115 - $150k). City Wide Facility Solutions is seeking a highly skilled and motivated Facility Solutions Manager to join our esteemed organization. As a leader in the building maintenance industry, City Wide is committed to providing exemplary service to our clients through comprehensive facility management solutions. The Facility Solutions Manager (FSM) is a pivotal role responsible for overseeing all aspects of client management within designated service areas. The FSM will cultivate strong client relationships and ensure the successful execution of facility management services, adhering to the highest quality standards. This role requires a strategic mindset to enhance operational efficiencies and drive business growth. Key Responsibilities: + Manage and sustain client relationships to ensure satisfaction and retention, while identifying opportunities for service expansion. + Develop and implement tailored service strategies and schedules in accordance with client requirements. + Negotiate contractual agreements, including pricing and service terms, with clients and service providers. + Supervise and mentor operational staff, ensuring adherence to service standards and compliance with contractual obligations. + Conduct quality control inspections of client sites and address any issues to uphold service excellence. + Manage contractor relationships, including hiring, training, and performance evaluation. + Utilize CRM tools to monitor client interactions, oversee service delivery, and maintain accurate documentation. + Facilitate effective communication between clients, contractors, and internal teams to resolve any operational challenges that may arise. + Prepare and present regular reports on client satisfaction, service performance, and financial metrics to stakeholders. Qualifications: + A minimum of 3-5 years of experience in facility management, operations, or related fields. + Proven track record of client retention and satisfaction with measurable results. + Bachelor’s degree in business management, facilities management, or a related discipline is strongly preferred. + Exceptional verbal and written communication skills, with a strong attention to detail. + Ability to cultivate and maintain professional relationships with clients and team members. + Proficient in Microsoft Office Suite and CRM software. + Willingness to travel to client locations as required, with reliable transportation. This position will provide the successful candidate with the opportunity to directly impact the quality of services provided to our clients while fostering a culture of excellence within the organization. Requirements Position Requirements: + 3-5 years of sales and management experience, preferably in building maintenance or facility management. + A proven history of success in client retention and management, supported by metrics. + High School diploma is required; a Bachelor’s degree is highly desirable. + Detail-oriented with a commitment to follow-through on responsibilities. + Possess a positive and proactive attitude with outstanding relationship-building skills. + Strong verbal and written communication abilities. + Proficiency in Microsoft Office and familiarity with CRM systems. + Ability to meet physical demands, including frequent sitting, standing, and lifting up to 25 pounds. Benefits + Salary $65,000-$70,000 + Uncapped commission and bonus + Dental, medical and vision insurance + Life insurance paid by company + 401k + 4% match by company + 8 paid Holidays + Protected territory + Mileage reimbursement + Company issued equipment (cellphone, laptop, and tablet)