City Wide Facility Solutions is currently seeking a qualified Facility Solutions Manager to join our dynamic team. As the leading management company in the building maintenance industry, we provide a comprehensive range of solutions to a wide variety of clients. This position plays a pivotal role in ensuring that our clients receive the highest standards of service, quality, and satisfaction. The Facility Solutions Manager will be entrusted with managing all aspects of an assigned client’s facility services. This includes fostering relationships, identifying needs, developing service strategies, and ensuring compliance with all contract specifications. The successful candidate will exhibit exemplary leadership qualities and maintain a client-centered focus, thereby ensuring that our clients' expectations are consistently met or exceeded. The responsibilities of the Facility Solutions Manager include, but are not limited to: + Overseeing client accounts, ensuring retention and growth through exceptional service delivery. + Managing relationships with contractors and suppliers, ensuring quality and adherence to service agreements. + Conducting regular inspections and quality control checks, addressing any issues that may arise promptly. + Utilizing City Wide’s CRM for monitoring client interactions and service delivery. + Providing direction to operational staff and ensuring training and development programs are in place. + Collaborating with internal teams to troubleshoot issues and implement effective solutions. + Reporting on client satisfaction metrics and preparing comprehensive reports for management review. Requirements The ideal candidate will possess the following qualifications: + A minimum of 3-5 years of experience in facility management or a related field. + A proven track record in client management and business development. + Strong interpersonal and communication skills, both verbal and written. + Bachelor’s degree in a relevant discipline is preferred. + Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment. + Proficiency in Microsoft Office Suite and familiarity with CRM systems. + Ability to travel to client locations as needed; reliable transportation is required. This position requires a candidate who is detail-oriented, possesses exceptional problem-solving skills, and is committed to fostering positive client relations. If you are driven by results and dedicated to providing outstanding service, we invite you to apply for this opportunity with City Wide Facility Solutions. Benefits + Uncapped commission and bonus + Dental, medical and vision insurance + Life insurance paid by company + 401k + 4% match by company + 8 paid Holidays + Protected territory + Mileage reimbursement + Company issued equipment (cellphone, laptop, and tablet)