Factory Associate Project ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Sales Support Manager

Your role and responsibilities

The Factory Associate Project Manager will be responsible for internal and external customer care for aftermarket factory orders (e.g., order requirements, tracking and reporting, technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership in Electrification Services (ELSE) ensuring customer satisfaction.In this role you will ensure customer satisfaction through effective management of the production order cycle and post-delivery customer support. Our mission is to perform consistently and deliver value-added services to our customers with the highest level of quality exceeding customer expectations.The work model for the role is: OnsiteYou will be mainly accountable for:• Primary sales channel contact for day-to-day operational aspects of project scope; Lead the contract review of new projects and get the definition of the scope previously to the project initiation.• Ensures a clear understanding of the order contractual requirements by the project team; Create and execute project work plans to meet changing client needs and requirements with various product lines.• Coordinate directly with scheduling, operations, quality and shipping to ensure that the orders are completed and ship on time; Ensure the factory orders follows the best practices and company policies to lead to a successful close-out and on-time delivery.• Builds and maintains strong relationships with internal and external stakeholders and effectively communicates with all stakeholders; Tracking and reporting order planning activities.Our team dynamicsYou will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the role

Bachelor degree PLUS minimum 2 years experience in customer service, OR Associate degree PLUS minimum 4years of related experience, OR HS diploma/GED PLUS minimum 6 years in customer service. Strong knowledge of ABB systems, SPINE, SAP, SOM, a plus. Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential. This role does not include relocation. Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-OnsitemyBenefitsABB.com