Factory Parts Support Representative Date: Nov 26, 2024 Location: Lively, ON, CA, P3Y 1L7 Req ID: 31876 Onsite or Remote: Onsite Position Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure. Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Komatsu Mining's products and related services are used extensively for mining coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide. Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities in addition to the following: + Competitive wages + Annual Bonus + Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance) + Personal wellness allowance + Company-sponsored registered pension plan (RPP) and matching program. + Paid uniform and personal protective equipment + Paid vacation time + Paid sick time + Company-supplied tools + Trades apprenticeship and training opportunities + Training and education support + Employee social engagement activities and benefits + Industry-leading site safety statistics + Sustainable employment + Ability to be a part of an exciting and innovative company developing new state-of-the-art technology and equipment Please visit our website https://www.komatsu.com/careers/ for more information. Job Overview We are seeking a Factory Parts Support Representative to join our Underground Hard Rock team in Lively, Ontario. The Factory Parts Support Representative acts as the first point of contact for customer parts and service orders and general customer service enquiries. They are responsible for answering and responding to customer issues with a sense of personal accountability and professionalism and is a key member of a sales team with the aim of building long-term customer satisfaction. Key Job Responsibilities + Correspond verbally, electronically and in writing on a daily basis with defined customers to provide a high level of customer service related to the requirements for parts and service orders; + Prepare required information for inventory corrections and adjustments for specified customers on a daily weekly and monthly basis (e.g. warranty returns and credits); + Work with inventory management and purchasing staff to facilitate effective planning for inventory; + Regular monitoring and informing customers and of daily/weekly or monthly updates about parts issues and critical spares; + Takes ownership of customer issues and ensures commitments are met as promised; + Proactively informs customers of any changes to order status, backlog issues, or other relevant matters; + Creates monthly CSR reports as requested; + Advises supervisor of customer concerns and solicits support where needed; + Create, monitor and resolve non conformance shipping disputes in the ERP system; + Lead on all drop ship orders; and + Regular contact with dispatch on shipping method changes. Qualifications/Requirements + 4 or more years of customer service experience in a fast-paced industrial environment; + Strong customer service focus and skills; + High degree of personal accountability and follow-up skills; + Excellent communication and organizational skills; + Strong computer proficiency including MS Office programs; + SAP ERP system knowledge and experience an asset; + Heavy mobile equipment knowledge is desired; + Distribution and warehousing experience; and + Ability to work within a virtual, collaborative team environment with minimal supervision, to achieve both individual and team success. Komatsu is an organization committed to diversity and inclusion in support of growing a global team to achieve our business results and create a better future every day for our globally based employees, customers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation. Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, or disability. Accommodations during the recruitment process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.