General Information Req # WD00067500 Career area: Hardware Engineering Country/Region: United States of America State: North Carolina City: Morrisville Date: Wednesday, August 14, 2024 Working time: Full-time Additional Locations:  * United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Lenovo’s quality team is currently seeking an experienced customer quality engineer to work with our Lenovo desktop and notebook devices.  In this position you will be performing failure analysis on customer defects, providing issue resolution and implementing future product improvements. 

 Responsibilities:

Perform failure analysis of product defectsDrive defect resolution with product ownersDrive future product improvementsPerform onsite customer investigation as neededProvide mentorship to junior engineers

Basic Requirements:

5+ years of Quality or Customer Service Management experience 5+ years of Analog and digital circuit debug knowledge5+ years of PC hardware and software troubleshooting skills

 

Preferred Requirements:

Bachelor’s degreeExperience with debug equipment like oscilloscope, logic analyzer, spectrum analyzer, multi-meter, etc.Experience with material analysis equipment like X-ray, SEM, FITR Spectrometer, etc.Bilingual English / Chinese or French or GermanStrong analytical, problem solving and strategic abilitiesStrong verbal and written communicationStrong attention to detailFlexibility to work some evening hours as neededAbility to travel both domestically and internationally as neededTeam player attitude with the ability to work proactively & autonomously

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville