As a Shift Supervisor, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors.  You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Shift Supervisor ?Promote a positive team and customer centric cultureLead a culture of accountability through clear expectationsUtilize business knowledge to understand, troubleshoot and follow-up on opportunity areasEnsure customers have an extraordinary experience while shoppingGreet every customer with eye contact and smile in your authentic wayWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job QualificationsAble to learn and adapt to current technology needsAble to think quickly on the spot to answer customer questionsAble to take initiative Able to share brand knowledgeAble to lead teams to meet organizational objectivesAdditional Qualifications/Requirements: Excellent attention to detailWilling to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersExcellent communication skillsBasic computer skillsPrevious retail supervisory experience preferred We offer the following benefits for this position:
 Paid Vacation & Sick LeaveMedical & Dental insuranceBasic Associate Life, Personal Accident & Long Term Care InsuranceShort Term & Long Term Disability InsuranceSupplemental Associate & Dependent Life InsuranceFlexible Spending Accounts401KRetirement (Pension) PlanHoliday Premium Pay (Double Pay)Mass Transportation ReimbursementAssociate Transfer Program (ATP)Paid Military LeavePersonal Accident InsuranceFMLA & Administrative LeavePaid Parental LeaveEmployee Assistance Program (EAP)*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.