As a Shift Supervisor, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors.  You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.  

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.  

So what can you expect as a Shift Supervisor ? 

Promote a positive team and customer centric culture 

Lead a culture of accountability through clear expectations 

Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas 

Ensure customers have an extraordinary experience while shopping 

Greet every customer with eye contact and smile in your authentic way 

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! 

Job Qualifications 

Able to learn and adapt to current technology needs 

Able to think quickly on the spot to answer customer questions 

Able to take initiative  

Able to share brand knowledge 

Able to lead teams to meet organizational objectives 

Additional Qualifications/Requirements:  

Excellent attention to detail 

Willing to cross-train and work in other areas of the store, as needed 

Must possess a welcoming and helpful attitude toward customers and other team members 

Excellent communication skills 

Basic computer skills 

Previous retail supervisory experience preferred 

We offer the following benefits for this position:

•    Holiday Premium Pay (Double Pay)
•    Mass Transportation Reimbursement
•    Associate Transfer Program (ATP)
•    Paid Military Leave
•    Personal Accident Insurance
•    FMLA & Administrative Leave
•    Paid Parental Leave
•    Employee Assistance Program (EAP)
*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.