Citation Project Manager
LAUNCH Technical Workforce Solutions is seeking Falcon Program Manager with 5+ years of experience for an opportunity in East Alton, IL.

Job Duties and Responsibilities:

This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. This includes customer contact and support as well as interface with department managers as primary functions. Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs are some examples of daily responsibilities. Job duties will vary each day and will encompass projects as designated by the Senior Project Manager. Will be required to work independently and manage multiple projects. Coordination of large projects and customer support are critical.
You will be ESSENTIAL to many FUNCTIONS including:
•    Dedication to the projects assigned, working as necessary to make sure each customer leaves impressed.
•    Pre-arrival coordination of assigned customer projects. Arrival de-brief coordination.
•    Plan and coordinate overview of aircraft work flow, providing schedule calendars as necessary depending on work scope.
•    Assistance with any department if problems arise.
•    Central point of contact for customers and West Star personnel.
•    Work independently on projects and coordinate multiple projects as assigned. Schedule and work quality are essential in these functions.
•    Work with customer in project management, pricing and customer support roles.
•    Assist as necessary with Sales and Contracts Departments for assigned aircraft.
•    Post departure follow up with customer.
•    Effectively and clearly communicate (i.e., speak, write, read) in English
•    Any other job-related duties as assigned by management.
 
Your Education:
A High school diploma or equivalent.
Airframe and Powerplant License beneficial.
Aviation specific training a benefit.
College education or degree beneficial.
Management, leadership, and customer service training beneficial.
A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory. 
 
Your Experience :
5-10 years prior experience in business aviation MRO activities is preferred. You will need to have general experience with FAA paperwork, work order and billing processes. Extensive customer contact and customer service experience is required.
 
Your Initiative:
We’re looking for team players who are self-motivated and able to perform in a fast paced environment where working under specific deadlines and time constraints will be common. Must be well organized, have a high attention to detail, strong written/verbal/analytical and interpersonal skills and follow all company/FAA safety rules and guidelines.
 
Your Sense of Responsibility:
Perform all work in accordance with Federal Aviation Administration guidelines.
Follow all company and safety rules during performance of duties.
Maintain customer oriented work habits.
Direct the work and flow of multiple projects.
Assistance in completion of work orders, FAA paperwork and billing items.           
Some travel may be required
 
Other particulars:
 
Physical Requirements                  
Lifts 50 lbs.
Routine walking, bending, squatting, sitting and use of stairs.
Routing or repetitive physical motion with arms and hands
Basic personal computer operations
 
Mental Requirements:
Work with others in a professional manner.
Prioritize workload
Coordinate projects
Extensive customer contact skills
Understanding and implementation of regulations and guidelines.
 
Supervision
Work with minimal supervision
Work with other project managers coordinating projects in a cooperative manner
 
Working Conditions
The majority of work will be accomplished in an office environment
Will also work in a hangar environment which can include varied temperatures from very hot to very cold
Some varied positions in and around aircraft.
 
Equipment Used
Personal computer
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

 

Why Choose LAUNCH?

A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.

LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our Minimum Essential Coverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards. $14-$43/hour, call to learn more about eligibility for travel expense reimbursement, bonuses, and fixed rate incentive opportunities.

 

If you’re ready to LAUNCH your career, you've found an employer that can take you to new heights.

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