Brightpoint (formerly known as Children’s Home & Aid) invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.

The Family Advocacy & Support Case Manager (School Based) assesses the social service needs of participants whose needs range from routine to complex. The Case Manager provides a range of direct individual and group engagement, assessment, service coordination, referral, psychoeducation, skill-building, and supportive services within the agency’s policies, procedures, and practices. This position reports to the assigned Supervisor.

Core Responsibilities:

Provides a range of case management services to assigned participants, which may include maintaining a caseload or providing services in collaboration with another assigned provider. Arranges and/or provides services needed to meet the immediate needs of participant(s). Works in partnership with participant, and family members if appropriate, to assess strengths, functioning and natural support systems.    May develop service/treatment plans and goals with assigned participant(s)/family(s) or support the implementation of service plan goals developed by another assigned provider. In collaboration with assigned participant(s) and any other involved service providers, analyzes and evaluates progress in the service/treatment plan and modifies when necessary to meet the needs and goals of the participant(s). Assumes responsibility for comprehensive case management which may include: needs assessment, service planning, case coordination, service brokerage, linkages with community resources, psychoeducation, skill-building, and monitoring progress toward participant(s) goals and objectives; makes recommendations for on-going services when necessary. Coordinates services and attends and actively participates in meetings with other agencies, systems, and community providers to meet the needs of the participant(s). Schedules appointments to the participant(s) home or a setting most agreeable to the participant(s) at a time that is convenient for involved parties. Provides and/or arranges transportation for participants. Develops aftercare service/treatment plans with the participant and ensures that any recommended services or providers are in place prior to participant(s) being discharged. Reports any suspected abuse or neglect to the Department of Children and Family Services per the Abused and Neglected Child Reporting Act. Attends regular supervision staffing’s with designated program supervisor and attends clinical supervision with clinical team when deemed necessary. Meets the documenting, record-keeping, and billing requirements of the program. Works cooperatively with other personnel on all levels.

Candidate qualifications:

Bachelor’s degree in social work or another human service field required.

(Programs that do not have contract, regulatory, accreditation or other standards regarding case manager qualifications may consider candidates who have a minimum of 3 years of closely related experience but who do not have a college degree.)

Demonstrates effective verbal communication skills to convey information and ideas in the English language to various audiences, in both one-to-one and group settings. Additionally, proficient speaking in a second language may be required or preferred based on program assignment.   Demonstrates proficient written communication skills to document and convey information accurately and within established timeframes.  Demonstrates effective interpersonal skills to establish and maintain rapport and professional relationships with co-workers, and team members, and participants/families enrolled in services.   Demonstrates initiative, consistent follow-through, and the ability to manage multiple tasks and meet deadlines.   Demonstrates intermediate computer skills, including Microsoft Word and Outlook; demonstrates proficiency in participant electronic data systems used by the program within 60 days of hire, depending on program assignment.   Demonstrates respect and acceptance of diverse individuals and communities served by, working in partnership with, or employed by Brightpoint including but not limited to race, gender, ethnicity, social-economic status, and LGBTQIA+ populations.  Must have a valid driver’s license, current auto insurance and access to a reliable vehicle to execute the position’s responsibilities. 

Job details:

Compensation: Range starts at $19/hr; offers are commensurate with experience. Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match (more benefits details here)  Location: Most work will be completed at the Rockford Family Peace Center with some need to attend community-based meetings or events. Schedule: Full-time, hourly; general business hours with some flexibility to accommodate clients’ scheduling needs. Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).