Position Summary A non-exempt position that performs diversified office-clerical duties as well as interacts and maintains efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals.   Essential Functions and Responsibilities Includes the Following: 1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors. 2. Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available 3. Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete. 4. Answers telephone, relays messages, and provides information when necessary. 5. Maintains files and assists in establishing office systems. 6. Orders office supplies. 7. Operates related office equipment 8. Attends meetings, takes and distributes minutes 9. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor 10. Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene 11. Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues. 12. Collaborates and communicates with the health care team 13. Completes annual mandatory requirements including Occupational Health Requirements 14. Attends mandatory in-services 15. Participates as a member of the patient care team and responsible for participating in daily huddles and regular schedule practice team meetings. 16. Utilizes cost containment practices 17. Adheres to all WPH policies and procedures including dress code, behavioral standards/code of conduct, customer service and attendance. 18. May prepare and maintain various statistical data 19. All other duties as assigned   Education & Experience Requirements  ? High school diploma or general equivalency diploma (GED required). ? Previous patient relations experience, required. ? Previous general office experience, required. ? Previous physician practice experience preferred. ? Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred.   Core Competencies Ability to speak, write, understand and communicate in English language Perform multi duties in a high volume area Efficiently balance visitors, phone callers, and administrative/secretarial duties Ability to deal professionally and efficiently with all levels of management and external constituencies Self-starter, self-motivated and ability to work without supervision Flexible, organized and able to set priorities Excellent telephone manners and communication skills Exhibit courteous, cooperative and professional attitude at all times Retains composure under stress