Job Title: Family Housing Director

FLSA Status: Full Time - exempt
Reports to: The Tamarac Assistant Director, Lambuth Program Supervisor, Lambuth Office and Building Manager, Lambuth Healthy Foods Facilitator, Lambuth   Lead Case Manager and Lambuth Education and Activities Coordinator.

Schedule: 9:00am to 5:00pm, on call 

Rate of Pay: $90,000 - $93,000

Closing Date: 10/19/2024

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

Health, vision, dental, life as well as voluntary life and disability insurance Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire) Vacation benefit – 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment) One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment) Pension Plan (after one year of continuous service) Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function

The Family Transformational Housing Director oversees program administration including fiscal accountability, goal achievement, quality of care, grant monitoring, and development of policy and procedure for programming at all transformational family sites operated by The Salvation Army Denver Metro Social Services. These locations are currently Lambuth Family Shelter and The Tamarac, both programs serve families who are experiencing housing displacement. These sites are operated in partnership with the city and county of Denver HOST and surrounding cities and counties of Denver. The Director will lead transformational programming in creating a positive, trauma-informed environment for staff, volunteers, and displaced families. This position will develop and adjust program design as necessary. 

 

Duties and Responsibilities

Manage and lead staff to create a positive environment for staff and displaced families Lead and manage teams: hire, train, cross-train and develop program staff. Develop individual and team goals as well as self-care plans, provide ongoing feedback in one-on one meeting for leadership staff and conduct performance evaluations. Manages HR related issues including hiring, staff discipline and conflict resolution in a timely manner. Train staff to be proficient in responding to both simple and complex situations using trauma informed care and appropriate crisis intervention strategies. Ensure staff are well-prepared and trained to serve families experiencing housing displacement. Ensure appropriate staffing and productivity by program staff; coordinate work assignments, workflows and ensure regular staff meetings. Provide supervision and leadership.

 

Maintain safe, stable, supportive community environments that allow guest to focus on their recovery, health, and future housing stabilization. Provide support and data in improving assessments, forms, policies, procedures, intake data quality, outputs, outcomes, etc. Support staff understand and follow expectations outlined in the Staff Handbook and Community Policies. Ensure facility use is maximized and focus resources where they are most needed. Develop, maintain, monitor, evaluate, and enforce policies, procedures, and agreements. Mediate and resolve client complaints to ensure appropriate outcomes and consistency. Identify and address health and safety hazards and routine maintenance concerns with staff; ensures the safety and cleanliness of family transformational sites, including coordination of building maintenance, repairs and cleaning. Ensure compliance standards are met by staff and facilities related to emergency response, safety, etc. Conduct facility tours for potential donors and volunteers; coordinate events and activities; oversee and ensure support for volunteers. Ensure tracking ordering, and maintain fair distribution of needed items, supplies, and donations.

 

Provide Program Output, Outcome and Budget Reporting Be compliant with community expectations of HMIS reporting and other formats. Provide reporting for tracking success, identify gaps for improvement and make recommendations to Assistant Director and Director. Implement changes on a program level. Monitor budgets, ensuring that resources are used effectively and efficiently. Complete timely monthly and annual reports for assistant director and Director as requested.

 

Manage Supportive Services Programming Collaborate with community supportive services teams internal and external to The Salvation Army. Supportive services teams may include case management, medical and behavioral health professional, shelters, housing navigators, etc. Goal of coordination is to provide a seamless, supportive continuum of care for clients that results to an end to their housing displacement. Eliminate unnecessary barriers and streamline processes. Support staff in resolving client issues, approve exceptions and help find unique solutions to difficult situations.

 

Facilitate Network with Community Resources and Partners Initiate and coordinate networking relationships with appropriate community and government agencies within the family social services network in the community. Collaborate with the Connection Center and other family shelter navigation resources on coordinated access and processes that reduce barriers to housing for families in the Denver Metro Area. Coordinate access/connection for residents with necessary community services. Create opportunities and space for the provision of services and trainings by community partners. Participate in community meetings and collaborations as a representative of The Salvation Army as assigned by the Division Social Services staff.

 

Special Projects Other duties as assigned. This description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position.

 

Education, Experience, Skills, Qualifications

[Instructions: Provide bullet-point list of education, experience, skills, qualifications required or preferred for position. The Driving and Background Check sections must be included in the job description.]

Education/Experience Master’s degree in Social Work or similar degree, required (4 years applicable work with a bachelor’s degree may be accepted in lieu of Master’s degree) Two years of work experience in a homeless shelter setting, required. Minimum of two years management and supervisory experience, required. Demonstrated competency in human relations management. Training in trauma informed care, harm reduction, and motivational interviewing, preferred. Experience with OneHome Coordinated Entry, Continuum of Care and HMIS preferred. Knowledge and experience of program development such as community development and collaboration preferred.

 

Skills  Commitment to the mission of The Salvation Army Demonstrated crisis intervention and non-violent crisis intervention skills, required. Experience in non-profit setting working with unhoused populations, other economically disadvantaged, and culturally diverse populations, required.  Proficiency in Microsoft applications such as Word, Excel, Outlook, Teams,  Strong communication and people skills  Competent in providing a positive, solution-focused approach to problem solving.  Able to conceptualize, teach and model client focused skills, including motivational interviewing and trauma informed care.  Desire to serve others by building on their strengths  Competent in working independently within clear parameters in a team environment  Experience with HMIS systems and WellSky, preferred.

 

Driving Must be minimally 21 years of age and possessing a valid in-state Driver's License An MVR will be processed every year in accordance with The Salvation Army’s policies. Background Check Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.

 

Physical Requirements

Ability to maneuver. Ability to remain in a stationary position. Ability to bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

 

A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

 

The Salvation Army Mission Statement

The Salvation Army, and international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is the preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.