The Family Navigator (FN) is responsible for coordinating the referral, intake, and onboarding process in an office of the Long-Term Home Health Division. In this role, you will report to the Director of Operations (DOO).
Duties/Responsibilities:
Ensures under the DOO that the needs of the agency, referral sources, and all patients/families going through the intake process are met through proper communication, customer service, and oversight
Works closely with the local Operations and Clinical teams to coordinate efficient, appropriate intake and start of care processes
Drives on-going patient and employee retention through customer service and communication
Assists with all recruitment functions for the office; proficient in HRIS systems, and all other facets of recruitment role
Assists DOO in achieving financial metric goals
Assists Community Relations Managers (CRM) in achieving market sales goals including in-office and out-of-office tasks and events
Coordinates non-clinical functions of the referral, intake, and onboarding process in conjunction with Operational and HR staff to ensure all agency requirements are met
Collaborates with HR staff to drive efficient hiring processes for new staff
Maintains a current awareness of the abilities and limitations of RN Case Management staff in collaboration with Clinical Supervisors and DOO
Demonstrates knowledge and adherence to the policies and procedures of company, and holds staff accountable for carrying out the duties outlined in the manuals, state and federal regulations and company's Best Practices and processes
Demonstrates an ability to identify and solve problems with initiative and good judgment to reach quality decisions
Maintains rapport with clients and employees and effectively promotes harmonious interpersonal relationships
Meets all deadlines on special projects as assigned
Maintains confidentiality of all employee, patient/client PHI and company issues
Adheres to and promotes the Compliance Plan, policies and procedures
Ability to maintain operational caseload as needed
On-call responsibility as required by DOO
Attends in services as requested
Performs all other job duties as assigned
Required Skills/Abilities/Knowledge:
Complies with accepted professional standards and practice
Excellent organizational skills with attention to details
Excellent business decorum and appearance
Excellent computer skills
Excellent verbal and written communication skills with ability to communicate across all levels of authority with internal and external customers
Demonstrated sales and leadership capabilities
Education/Experience/Licenses/Certifications:
Bachelor degree in Business/Marketing/Communications/Provider Relations (preferred)
Minimum of 1 yr. experience in Healthcare field, Home Health (preferred)
Medical, Dental, and Vision Insurance
Paid Time Off and Paid Sick Time
401(k)
Referral Program
Pay Range: $65,000 - $80,000 / salary with bonus
Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.