Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Accountable for serving client families by selling pre-need arrangements. The Family Service PAF Specialist serves families by providing exemplary personalized service and plays an essential role. **JOB RESPONSIBILITIES** **Lead Generation** + Holds self-accountable for prospecting a minimum of 1-2 hours each day + Obtains referrals from families served by the location + Networks and builds community and civic relationships + Explains and presents presentations to families served and referred families + Maintains and tracks activity levels to ensure productivity **Build Rel** **a** **tion** **s** **hi** **ps** **with Families** + Responds to client inquiries in a timely, respectful, sensitive and professional manner + Connects with families through listening, honest communication and genuine concern + Develops an understanding of each family’s unique needs and offers solutions that provide value to them + Stays in touch with families to ensure satisfaction + Prepares for all appointments and performs all procedures with professionalism and attention to detail + Follows through on all customer problems and requests + Builds trust-based relationships to earn the right to ask for referrals + Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning **Teamwork** + Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future + Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service + Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales + Shares family concerns with rest of the SCI team **MINIMUM REQU** **I** **R** **EM** **E** **N** **TS** **Education** + High school diploma or equivalent + 1-2 years of college or an equivalent of education and experience **Experience** + 1-2 years of customer service or sales industry experience preferred **Licenses** + Current state/province issued driver’s license with an acceptable driving record + Insurance license if required by state/province law and as prescribed by each state board + A current Funeral Practitioners license for the State of Maine or New Hampshire **Knowledge, Skills and Abilities** + Must be able to pass the Company’s internal presentation certification within thirty days of hire + Ability to work a number of evenings and or weekends every month + Ability to drive frequently + Ability to obtain and maintain an insurance license if required by state/province + Flexible hours but, at times must have the ability to work up to 12 hours in a day + Ability to treat others with empathy and respect + Knowledge of computers and some software + Customer service skills **Work CONDITIONS** **Work Environment** + Work _i_ ndoors during all seasons and weather conditions + Local and/or multiple location traveling required + Comply with Corporate dress code policy **Work Postures** + Sitting continuously for many hours per day, up to 6 hours per day + May climb stairs to access buildings **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage **Work Hours** + Working beyond “standard” hours as the need arises \#SCI Postal Code: 73118-1298 Category (Portal Searching): Sales Job Location: US-OK - Oklahoma City Job Profile ID: S00132 Time Type: Full time Location Name: Rose Hill Burial Park