About Queens Community House: Queens Community House (QCH) is a multi-site, multi-service settlement house that serves the diverse communities of Queens. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. Position Overview: Queens Community House is seeking a dedicated and compassionate Family Support Coordinator (FSC) to support community members facing challenges such as food insecurity, job loss, housing instability, social isolation, domestic violence, and health or mental health concerns. The FSC will assess incoming requests, connect individuals to appropriate QCH programs or external resources, and ensure households have the support they need to thrive. Key Responsibilities: + Introduce individuals and families to QCH’s wide range of programs, including youth employment, food pantry services, adult literacy, SNAP enrollment, senior services, childcare, and more. + Collaborate with QCH program directors to assess participant needs and provide coordinated, effective support. + Offer case management and care coordination, providing intensive guidance to individuals and families on their journey to stability and success. + Build and maintain partnerships with community organizations, schools, and service providers to ensure seamless referrals for mental health, special needs, and other services. + Facilitate workshops and conduct outreach at schools and community events to engage new families and share available resources. + Maintain accurate records in Salesforce, track requests and referrals, and generate reports to monitor progress and outcomes. + Represent QCH Family Support Services in meetings with funders by sharing program insights and data. + Contribute to agency-wide planning and interventions through active participation in cross-departmental meetings. Qualifications: + Fluency in Spanish is required. + Bachelor’s degree in Social Work, Psychology, or a related field; or a high school diploma with 5+ years of professional experience in community-based programs. + Demonstrated experience in case management, group facilitation, and mediation. + Familiarity with best practices in family engagement and a commitment to QCH’s multi-service, settlement house approach. + Strong interpersonal skills, with the ability to handle sensitive and confidential matters, build trust, and maintain strong relationships with community members. + Highly organized and capable of managing multiple projects in a fast-paced environment. + Flexibility to work evenings, early mornings, and weekends as needed. + Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and experience with data-tracking systems such as Salesforce. + Commitment to continuous professional development. What We Offer: + Competitive salary + Comprehensive benefits package, including Medical, Dental, Vision, Life Insurance, and Flexible Spending Accounts (FSA) + 403(b) Retirement Plan + Generous paid time off: Up to 27 days of annual leave (17 days in the first year), 12 sick days, and federal holidays + Paid Family Leave with full pay during approved leave + Professional development, training, and networking opportunities Equal Opportunity Employer: Queens Community House is committed to fostering a diverse, inclusive, and discrimination-free workplace. We provide equal opportunities for all applicants and employees regardless of race, color, religion, gender, sexual orientation, national origin, age, or disability. Join Us: Make a meaningful impact on the lives of individuals and families across Queens by joining QCH as a Family Support Coordinator. Application Instructions: Interested candidates should submit a resume and cover letter. Applications will be reviewed on a rolling basis.