FAMILY SUPPORT SPECIALIST I/II Print (https://www.governmentjobs.com/careers/clarkcounty/jobs/newprint/4762566) Apply  FAMILY SUPPORT SPECIALIST I/II Salary $20.67 - $34.59 Hourly Location Clark County - Las Vegas, NV Job Type PERMANENT Job Number 28273 Department District Attorney Division Fam Support Opening Date 12/17/2024 Closing Date 12/31/2024 5:01 PM Pacific Max Number of Applicants 250 + Description + Benefits + Questions ABOUT THE POSITION The Clark County District Attorney's Office invites you to apply for the position of Family Support Specialist I/II. The Family Support Specialist I/II is responsible for performing a variety of duties involved in establishing and enforcing child support obligations, locating absent parents and establishing paternity. This position reports to a Unit Administrator within the District Attorney Family Support Division. THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED. Family Support Specialist I: $20.67 - $32.01 Hourly Family Support Specialist II: $22.34 - $34.59 Hourly The Family Support Specialist I is a training underfill position, upon successful completion of the training program the successful candidate will be non-competitively promoted to Family Support Specialist II. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. Some positions may be used to fill term Limited-Permanent positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful selected candidates will be eligible for benefits during the duration of employment. Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available. Some positions may be confidential positions and are excluded from membership in the union. Some positions may be non-union positions and are excluded from membership in the union. Employment is contingent upon the results of a background investigation, which may include both a pre-and post-offer background check for positions within the District Attorney’s Office. MINIMUM REQUIREMENTS Education and Experience: Family Support Specialist I - Equivalent to graduation from high school AND three (3) years of full-time experience in office or administrative support involving significant public contact. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis. Family Support Specialist II - In addition to the above: One (1) year of full-time experience establishing, processing and/or enforcing family support obligations. All qualifying education and each experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources. Working Conditions: Work in potentially violent, traumatic or highly charged emotional environments. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. EXAMPLES OF DUTIES + Inputs and assesses child support applications. + Determines if paternity needs to be established and provides for genetic testing. + Interviews involved parties to confirm facts, verify data, and locate persons and financial assets. + Reviews financial assets to determine ability to pay child support. + Discusses, negotiates and establishes child support amount and arrears payments. + Examines cases and recommends modifications on existing child support obligations when needed. + Executes collection calls, written and/or in-person interactions to solicit child support payments and/or set-up repayment plans on overdue accounts; Provides advice on debt repayment policies and default consequences including license suspensions. + Monitors compliance with court orders. + Works in collaboration with local, state and federal departments, including, but not limited to Nevada Division of Welfare and Supportive Services and Clark County Detention Center, to obtain documentary evidence and other sensitive information. + Communicates in person, by telephone, or in writing with customers, out-of-state agencies, attorneys and local businesses to obtain and provide information. + Provides superior customer service by assessing customer needs, providing information on their accounts and/or referring them to in-house specialized services and/or community services offered by partnering agencies. + Explains family support laws and regulations and assists customers in completing forms. + Mediates visitation between involved parties. + Processes legal documents such as summons, bench warrants, wage attachments, liens, default judgments, complaints, motions and orders and prepares materials for trial, conferences, findings of fact and conclusions of law according to an attorney's directions. + Serves legal process papers. + Confers with and assists family support attorneys. + Uses and maneuvers through multiple computer programs at once to research, provide information, manage and update electronic case files. + Reviews and ensures quality control of inputted information and data for accuracy and administers audits as and when required. + Creates reports, correspondence and other written materials. + Files documents, letters and related materials. + Meets monthly quantitative and qualitative performance standards and federal performance measure goals. + Attends training and meetings and contributes to the efficiency and effectiveness of the unit's service by being an active member of a work team. + May be required to testify in court. + May drive a County or personal motor vehicle or be able to arrange for appropriate transportation in order to attend off-site meetings and visit various partner work sites. PHYSICAL DEMANDS Mobility to work in a typical office setting and use standard office equipment, strength to lift boxes weighing to 30 pounds, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes: + Flexible Schedules including 4/10 options + More Money in Your Pocket + 100% Employer Paid Defined Benefit Retirement + No Social Security Deduction + No State Income Taxes + Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) + Medical (https://www.clarkcountynv.gov/government/departments/risk\_management/employee\_and\_retiree\_health\_benefits.php#outer-2778) - Employer pays 90% of premium + Pharmacy Benefits (30, 90-day retail or mail order fills) + 24/7 Telephone Advice Nurse - no employee cost + Teledoc, Doctoroo, and Dispatch Health + Retiree insurance – eligible after 5 years of service + Dental + Vision + Life Insurance – Employer Paid + AD&D – Employer Paid + Long Term Disability – Employer Paid + Generous Leave Accruals that include: + 13 Paid Holidays including a Floating Birthday Holiday + Paid Vacation Leave + Paid Sick Leave + Holiday Leave + Other leave options + Catastrophic Leave + Parental Leave – Up to 90 days + Wide Variety of Voluntary Benefits that include + Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. + Trustmark – Permanent Life Insurance benefits and long-term care. + Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance + TASC – Flexible Spending Account – FSA & Dependent Day Care Debit Card Available + Morgan Stanley – Deferred Compensation Plan + Employee Assistance Program + Onsite Fitness Center – $12/month *Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit. 01 The following questions 1-4 will be used to assist in determining if candidates meet the minimum qualifications. Which best describes your level of education? + Some High School + High School Diploma or GED + Trade School or Technical Degree + Some College (1-29 semester credits) + Some College (30-59 semester credits) + Some College (60-89 semester credits) + Some College (90-120+ semester credits) + Associate's Degree + Bachelor's Degree + Master's Degree or higher + None of the above 02 Indicate your full-time professional experience in office or administrative support, involving significant public contact. + No Experience + Less than 1 year + 1 to 2 years + 2 to 3 years + 3 to 4 years + 4 to 5 years + More than 5 years 03 Indicate your full-time professional experience establishing, processing and/or enforcing family support obligations. + No Experience + Less than 1 year + 1 to 2 years + 2 to 3 years + 3 to 4 years + 4 to 5 years + More than 5 years 04 Please list all employer(s) and each job title on your application where your experience was obtained in questions 2-3. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume" Employer Name: Job Title: Hours Worked Per Week: Dates of Employment: 05 The following skills assessment is a self-assessment used to evaluate an applicant's training and experience. I understand that: A) Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area) B) The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application; C) Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer; D) Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points; E) Assessment scores may be used to consider applicants for the selection process; F) I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment. + I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "Education" and "Work Experience" sections detailed on my application and that scoring appeals will not be allowed for this recruitment. 06 Indicate your full-time professional experience making collection calls in person and over the telephone where relations may be confrontational or strained. + No Experience + Less than 12 months + 12 to 23 months + 24 to 35 months + 36 to 47 months + More than 48 months 07 Indicate your full-time professional experience working with the general public, handling and resolving complaints, and dealing with stressful situations. + No Experience + Less than 12 months + 12 to 23 months + 24 to 35 months + 36 to 47 months + More than 48 months 08 Indicate your full-time professional experience researching information in an automated database and providing the information gathered to others, in person, by telephone, or by written correspondence. + No Experience + Less than 12 months + 12 to 23 months + 24 to 35 months + 36 to 47 months + More than 48 months 09 Please list all employer(s) and each job title on your application where your experience was obtained in questions 6-8. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume" Employer Name: Job Title: Hours Worked Per Week: Dates of Employment: 10 Indicate your full-time professional experience in a legal setting and meeting critical deadlines, such as deadlines set by statue. + No Experience + Less than 12 months + 12 to 23 months + 24 to 35 months + 36 to 47 months + More than 48 months 11 Indicate your full-time professional experience working in an organization that had quantitative performance standards. + No Experience + Less than 12 months + 12 to 23 months + 24 to 35 months + 36 to 47 months + More than 48 months 12 Indicate your full-time professional experience working in case management. + No Experience + Less than 12 months + 12 to 23 months + 24 to 35 months + 36 to 47 months + More than 48 months 13 Please list all employer(s) and each job title on your application where your experience was obtained in questions 10-12. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume" Employer Name: Job Title: Hours Worked Per Week: Dates of Employment: 14 Indicate your full-time professional experience working with highly sensitive and confidential records and case files. + No Experience + Less than 12 months + 12 to 23 months + 24 to 35 months + 36 to 47 months + More than 48 months 15 Indicate your full-time professional experience with data entry of court, law enforcement or other legal documents such as passports, birth certificates or marriage licenses. + No Experience + Less than 12 months + 12 to 23 months + 24 to 35 months + 36 to 47 months + More than 48 months 16 Indicate your full-time professional experience in a child welfare, child support, social services, law enforcement, or juvenile justice setting. + No Experience + Less than 12 months + 12 to 23 months + 24 to 35 months + 36 to 47 months + More than 48 months 17 Please list all employer(s) and each job title on your application where your experience was obtained in questions 14-16. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume" Employer Name: Job Title: Hours Worked Per Week: Dates of Employment: 18 Some positions may be used to fill term Limited-Permanent positions. This means that the selected candidates will be hired for a special project and/or duties of a limited duration and will be required to sign a term of employment letter specifying condition(s) and exact dates of employment. The successful candidates will be eligible for benefits during the duration of employment. + I am willing to be considered for a Limited-Permanent position as described above. + I would not like to be considered for a Limited-Permanent position. 19 Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available. + I am willing to be considered for a Grant-Funded position as described above. + I would not like to be considered for a Grant-Funded position. 20 Do you currently hold a valid driver's license? + Yes, I currently hold a valid Nevada driver's license. + Yes, I currently hold a valid driver's license from another state. + No, I do not currently hold a valid driver's license. Required Question Agency Clark County Address 500 S. Grand Central Pkwy, 3rd Floor PO Box 551791 Las Vegas, Nevada, 89155-1791 Phone (702)455-4565 Website http://www.clarkcountynv.gov Apply Please verify your email address Verify Email