The North America FamilySearch Center Operations Manager is immersed in the needs and opportunities associated with Operational FamilySearch Centers. They help implement the Family History Department’s mission, purpose statement, and quality standards of inspiration, trust, kindness, effectiveness, and simplicity. 

Being curious and developing a deep understanding of the customer, and staff, experience within centers and how the centers influence their communities is required. The position requires managing professional internal and external relationships, such as priesthood leaders, and those with family history callings. The Specialist creates training modules and manages outbound and inbound communication needs. Travel may be required for in person training of FamilySearch Center Coordinators.