Description We are offering a long term contract employment opportunity with a non profit as an Associate in TOLEDO, Ohio. This role involves a blend of administrative support, customer service, and data entry tasks in the non-profit industry. Responsibilities: • Handle inbound and outbound calls to provide clear guidance to seniors regarding application steps. • Conduct data entry tasks, ensuring the accuracy of information entered into the system. • Assist seniors in signing up for services via digital and paper applications. • Prepare and send mailers containing application information to seniors as part of initial support. • Review completed applications for accuracy and ensure correct data entry. • Provide exceptional customer service by answering questions and resolving inquiries. • Utilize Microsoft Excel and Word to maintain accurate customer records. • Schedule appointments as required. • Follow up with customers to ensure understanding of application information received via mailers. • Use email correspondence effectively to provide customer service and resolve issues. Requirements • Proficiency in answering inbound calls, demonstrating excellent communication skills and patience. • Previous experience in a call center customer service role is necessary. • Exceptional customer service skills, with the ability to handle customer queries and complaints efficiently. • Strong data entry skills with a high level of accuracy and attention to detail. • Proficient in email correspondence, ensuring prompt and detail-oriented communication with customers. • Experience in handling both inbound and outbound calls, managing customer interactions effectively. • Advanced skills in Microsoft Excel, with the ability to create spreadsheets, charts, and manage data. • Proficiency in Microsoft Word for creating and editing documents. • Familiarity with order entry systems, ensuring accurate and timely processing of customer orders. • Ability to schedule appointments efficiently, managing the team's calendar and ensuring smooth operations. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .