FBO Operations Agent Location: Riyadh, SA, Riyadh Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Professional Requisition Id: 3391 **Position Summary** Manage; and arrange all Aircraft and client services. **Minimum Requirements** + High school certificate + 10 years experience in aircraft ground operation or any equivalent experience. + Bachelor’s degree + 5 years in aircraft ground operation or any equivalent experience. + Flight dispatcher license. + Medical fitness. + Excellent English (Read – Write­ – Speak) + Course in Ramp safety and Security. + Course in handling and Dangerous Goods. Course in Human Factor. **Main Responsibilities** Maintain the highest standards of safety and security at all times Ensuring that safety considerations are given the foremost priority. Apply safety measures as required by the SMS procedures and instructions. Report Incident, accident and\or unsafe conditions immediately Provide and serve aircrafts with required paperwork (Flight plan- NOTAM – Weather reports and Charts, etc. Assign tasks to Operation employee’s accordance with customer demands. Hotel reservations. Prepare and file work orders (arrival- departure- permits) cash / credit. Follow up crew visas. Acknowledge customer mails on a timely manner with replies in line with rules and regulation (e-mails). Coordinate and follow up handling requests at any other airports in the kingdom Crew transportation from/to the terminal. Support other department with their tasks sales and services. Arrange Catering, Fuel and Third-Party services on behalf of customer when requested. Train new subordinates on workflow, rules, and regulations. Identify aircraft parking spots. Hand over and briefing to next shift. Report any incidents or accidents and write technical and administrative reports. Provide any other needed tasks/ services required by management/ Clients/ Government. **Desired Characteristics** + Maintain maximum attention to demands and complaints. + Maintain highest level of credibility. + Maintain highest level of privacy towards any information related JASA and customers. + Maintain good general appearance. + Maintain level of hierarchical structure. + Build and motivate teamwork. Support teams to overcome any work-related obstacles. **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee is frequently required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus. Physical demands: while performing the duties of this job, the employee is occasionally required to stand; walk; sit; handle, or feel objects, tools, or controls; reach with hands and arm; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus. **Work Environment** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extremely hot and cold during certain seasons of the year. Work environment: while performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.