FCSD Cost Per Repair Supervisor 

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

The FCSD Cost Per Repair Supervisor has responsibility for interfacing between Product Development/Quality and various SEO functions to identify and implement projects to reduce warranty cost per repair.

This position is located in Allen Park, MI and is a hybrid requiring 3 days in the office per week. 

You’ll have:

Bachelor’s degree required. Strong project management skills with the capability of managing multiple projects from inception to completion.  Strong preference for extensive Dealer contact experience understanding of Dealer operations.  Ability to effectively lead/supervise and handle both strategic and tactical assignments in a timely manner.  A demonstrated process discipline with strong problem solving and analytical skills.  Ability to work on white space assignments as required. Strong written and verbal skills to communicate project status are a must.

 

Even better, if you have: 

Solid technical aptitude desired, Automotive Technology or Engineering background preferred. Prior Service Engineering Operations (SEO) & warranty experience is highly desired.  Prior supervisory experience preferred but not required. Previous warranty knowledge is preferred.

 You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, and prescription drug coverage Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more Vehicle discount program for employees and family members, and management lease Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year’s Day Paid time off and the option to purchase additional vacation time

 For a detailed look at our benefits, click here:  

This position is a range of salary grades LL6

 Visa Sponsorship is not available for this role 

In this position, you will be responsible for: 

Support delivery of the warranty cost per repair reduction efforts for Service Engineering Operations and Ford Customer Service Division People leader to specialists who are developing ideas, actions plans and implementation Analyze, identify, and implement warranty cost per repair reduction actions, including working with cross-functional activities Focus on early identification of issues Champion for the voice of the dealer and customer Support development of business cases and action plans for top issues or emerging issues Author and publish dealer communications related to warranty saving actions (SSM/TSB/GSB) Work with the WAT to identify & publish dealer communications and/or parts catalog updates around vehicle material cost reduction actions Provide necessary warranty support to various engineering activities Position is hybrid with some onsite work required in the Dearborn/Allen Park area Will be responsible to attend interface meetings and represent FCSD for warranty cost per repair reduction actions for the commodity assigned Major interfaces include:  Product Development (PD) Engineering PD Quality Assembly Plant Vehicle Teams (PVT)  Various Service Engineering Operations (SEO) departments