This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
This hybrid role combines the responsibilities of an Order Manager and a Cloud Services Billing Specialist, requiring a unique blend of technical, operational, and financial acumen. The ideal candidate will be a detail-oriented and organized individual with strong communication and problem-solving skills. They will play a critical role in ensuring the smooth and efficient fulfillment of Cloud Technology and Services orders, while also overseeing the accurate and timely billing to a federal customer.
US Citizenship Required
Clearance Required: Secret
Flexible Hybrid Role with requirement to work onsite at customer location as necessary
Schedule:
M-F 9-5, Candidate must be flexible to work evening and weekends if required
Responsibilities include:
Billing Manager Responsibilities:
Oversee all aspects of cloud services billing:
Develop and implement billing processes and procedures for various cloud services (e.g., IaaS, PaaS, SaaS).
Ensure accurate and timely invoicing to customers, including the generation and delivery of invoices.
Monitor and resolve billing discrepancies and disputes.
Conduct regular audits of billing systems and processes to identify and correct errors.
Manage customer billing relationships:
Respond to customer inquiries and resolve billing issues promptly and professionally.
Build and maintain strong relationships with customers to ensure billing satisfaction.
Revenue recognition:
Ensure accurate and timely revenue recognition in accordance with accounting standards (e.g., ASC 606).
Prepare and analyze revenue reports and metrics.
Identify and implement strategies to improve revenue collection and reduce bad debt.
Financial analysis:
Analyze billing data to identify trends and patterns in customer usage and revenue.
Prepare financial reports and forecasts related to cloud services revenue.
Provide insights and recommendations to management on pricing, product development, and go-to-market strategies.
Solution Manager Responsibilities:
Order Processing & Entry:
Accurately enter and process customer orders for hardware, software, services, or any other IT-related products.
Verify order accuracy, including product configurations, pricing, and shipping addresses.
Ensure compliance with company policies and procedures.
Order Fulfillment:
Coordinate with various departments (e.g., procurement, logistics, engineering) to ensure timely order fulfillment.
Track order status throughout the entire fulfillment process.
Communicate order updates and any potential delays to customers.
Inventory Management:
Monitor inventory levels and ensure sufficient stock to meet order demands.
Collaborate with procurement to manage inventory and minimize stockouts.
Customer Service:
Respond to customer inquiries regarding order status, shipping, and any other order-related issues.
Resolve order issues promptly and effectively.
Build and maintain strong customer relationships.
Data Entry & Management:
Maintain accurate order records in the company's order management system (OMS) or CRM.
Generate reports on order trends, performance metrics, and other relevant data.
Knowledge and Skills:
Technical Skills
ServiceNow Proficiency or Like Tooling:
Strong understanding of ServiceNow platform fundamentals, including navigation, customization, and administration.
Expertise in relevant ServiceNow applications like ITFM, Financial Management, and Customer Service Management.
Data Analysis & Reporting:
Ability to analyze complex data within billing toolset, including cost allocation, chargeback, and showback data.
Experience with data visualization tools (e.g., ServiceNow dashboards, Excel) to create insightful reports and presentations.
Financial Skills
Revenue Recognition: Deep understanding of revenue recognition principles (e.g., ASC 606) as they apply to IT services and cloud computing.
Financial Accounting: Strong foundation in financial accounting principles, including accounts receivable, revenue cycles, and financial reporting.
Cost Accounting: Knowledge of cost allocation methodologies, chargeback models, and showback principles.
Budgeting & Forecasting: Experience with developing and managing budgets, forecasts, and financial plans.
Business Skills
Customer Relationship Management: Excellent communication and interpersonal skills to interact with customers, address their billing inquiries, and build strong relationships.
Project Management: Ability to manage projects related to billing system implementations, process improvements, and data migrations.
Problem-Solving & Analytical Skills: Strong analytical and problem-solving skills to identify and resolve complex billing issues and discrepancies.
Business Acumen: Understanding of business operations and how IT costs impact the overall business.
Order Management Skills:
IT Service Lifecycle: Deep understanding of the entire IT service lifecycle, from order placement to fulfillment, including procurement, provisioning, and delivery.
Order Management Processes: Expertise in order management best practices, including order intake, processing, fulfillment, and tracking.
IT Products & Services: In-depth knowledge of various IT products and services, including hardware (servers, workstations, peripherals), software (licenses, subscriptions), and IT services (consulting, support).
Cloud Services Skills:
Cloud Computing Concepts: Solid understanding of cloud computing fundamentals, including IaaS, PaaS, SaaS, and their associated pricing models.
Cloud Service Providers: Familiarity with major cloud providers (AWS, Azure, GCP) and their service offerings.
Cloud Billing Models: Expertise in various cloud billing models, such as consumption-based, subscription-based, and reserved instances.
Education and Experience Required:
US Citizen, Secret Clearance Required
4+ years of OEM Order Management Experience
Service Now Experience or similar billing tool utilization
4+ years of CRM and ITAM
Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in billing and order management
#unitedstates #federalcleared
Additional Skills:
Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more}What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#unitedstates#operationsJob:
ServicesJob Level:
Master
States with Pay Range Requirement
The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.
USD Annual Salary: $115,500.00 - $266,000.00HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .