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Position Summary:
We have an exciting opportunity to join our team as a FGP Assistant Site Director.

In this role, the successful candidate The Assistant Site Director has overall responsibility to plan organize and direct the clinical and operational aspects of the center Reporting to the Site Director Ambulatory Practices the Assistant Site Director is expected to work in close collaboration with FGP access strategy patient experience operational and financial leadership to achieve the sites patient experience financial and operational goals

Job Responsibilities:

Operational and Financial Management

Oversees daily practice operations including planning directing and coordinating the day-to-day activities of the ambulatory facility Ensures enforcement and adherence to FGP policies are proceduresDirects responsibility for HR functions including hiring firing evaluations and merits Promotes excellence in patient experience by monitoring patient feedback responding to issues and reinforcing best practicesMonitors supply inventory and medical equipment maintenanceReports any operating issues that may have an impact on financial results to the FGP Leadership Oversees the facility programming and work with RED F to address any physical plant needs Coordinates regular staff meetings and performance reviewsCollaborates with Physicians to support efficient workflows and optimize patient accessWorks with Patient Access Center leadership to develop call algorithms to expedite patient accessIn conjunction with FGP leadership is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians' new locations and space expansion/consolidations as needed Collaborates with the management team to ensure the safety and comfort of patients and employeesEnforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA Compliance and Human ResourcesWorks with FGP Leadership to develop staffing standards ongoing trainings and performance and productivity metricsImproves performance to expected benchmarks reviews and disseminates information to practices on a regular basisAssists in implementation and oversight of key FGP operational initiatives including but not limited to MIPS CheckMate Patient Secure and digital scheduling Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed This includes oversight and management of key indicators related to MIPS Epic front end work queues waitlists in baskets open encounters and patient experience, etc.Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes upgrades and initiatives to staff and physicians 
Monitors revenue cycle outcomes relative to front end processes including co pay collection insurance verification authorization and referral management and front-end denialsIn conjunction with Faculty Group Practice leadership collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goalsWorks with practice management to maintain required training for new hires and existing staff on workflows and policies and procedures to maintain standardization across the FGP Works closely with FGP representatives to identify opportunities to improve front end processes Coordinates with Tenant Coordinator to address any facility concerns related to the practice space including the development of emergency action plans Manages equipment including asset acquisition maintenance end of useful life planning and proposals for new/replacement items Partners with other NYULH Department Representatives Performs other duties and projects as necessary 

Clinical Management

Partners with the Ambulatory transitions team to transition new Physicians into the ambulatory site Oversees the clinical and administrative information systems in collaboration with the FGP and SOM Information Technology contacts to enhance the clinical operations and business activities within the practices Oversees the coordination integration communication implementation and performance evaluation of practice and clinical operations and policies and proceduresIdentifies areas for improvement and develops detailed action plans as necessarySupports key initiatives related to MIPS gaps in care and other clinical quality programsEnsures clinical in baskets are maintained and open encounters are closed within a timely manner Works with FGP Clinical Leadership to enforce policies and procedures 

Staff Engagement

Mentors leaders managers staff and actively promotes the development of operational/financial performance improvement skills across teams Completes staff competency assessments and performance evaluations providing feedback identifying training needs and pathways for employee continued career success Conducts routine staff meetings and huddles to promote staff communication and feedbackSupports employee participation in FGP corporate meetings/web ex to stay aligned with larger network updates and training as appropriateEstablishes employee engagement committees to promote employee participation in key initiatives Develops staff related initiatives to show gratitude towards their efforts to support the NYU Patient Experience model Promotes employee engagement activities within the practice engaging feedback from support staff and leaders internally 

Minimum Qualifications:

Bachelor s degree and 6-8 years' leadership experience in medical practice management and/or equivalent combination of education and experience. Master's degree, preferred.Experience in a large multi-specialty group practice or academic medical center, highly preferred.Successful track record in leadership and staff managementStrong understanding of the theories principles and processes of physician office and revenue cycle managementDemonstrated success in working with physiciansExperience with IT systems used in medical management Knowledge of applicable data privacy practices and lawsGood written and oral communication skills; good interpersonal skillsAbility to present ideas in user-friendly languageHighly self-motivated and directedKeen attention to detailProven analytical and problem-solving abilitiesAbility to effectively prioritize and execute tasks in a high-pressure environmentStrong customer service orientationExperience working in a team-oriented, collaborative environment

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $117,107.95 - $142,282.14 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here