Field Account Manager- Key Accounts
Job description
The Field Account Manager serves as the representative and ambassador of Solera/AutoPoint to Dealership Partners and Corporate Ownership Groups. Their primary mission is to uphold and enhance relationships with existing group and dealership clients by enhancing operational efficiency, particularly within the dealers’ processes and Fixed Operations Marketing. This endeavor leads to amplified client satisfaction and revenue.
The Account Manager's responsibilities encompass managing client relationships from the initial enrollment phase throughout the customer lifecycle. This involves overseeing account maintenance, product integration, and fostering revenue growth for designated accounts. The ultimate goal is to cultivate strong advocacy among clients, contributing to the expansion of Solera's Key Account client base.
Key Responsibilities:
Evaluate client performance through reports and direct observation to identify opportunities for improvement in dealership fixed operations.
Maintain proactive communication with clients, including Service/Fixed Ops Directors, Dealer Principals/General Managers, and corporate-level executives.
Cultivate and sustain solid business relationships with dealerships and corporate entities.
Foster a culture of ongoing improvement in operational processes.
Present and explain AutoPoint products and their applicability within the dealership environment.
Comprehend the key performance indicators (KPIs) that drive dealership and group business.
Articulate AutoPoint’s value proposition and align it with the objectives of dealerships and groups.
Regularly review marketing product suite results with assigned accounts and dealerships.
Identify and propose program changes and marketing strategies.
Share Solera/AutoPoint knowledge and industry insights with assigned accounts.
Possess a general understanding of non-marketing-related Solera solutions to discuss with clients.
Account Retention & Management:
Manage the retention, product penetration, and growth of assigned accounts.
Address and resolve all customer issues and conflicts.
Engage in the enrollment and review process for new orders related to retention programs and custom campaigns.
Capture account enhancement requests and recommended changes, prioritizing and communicating these requests internally.
Maintain dealer contacts and business activity records regularly in Salesforce.com.
Process and file internal documentation/communications in a timely manner, including MMR Visit Details, Dealer Goals/KPIs, Corporate Goals/KPIs, Goals Achieved, Participants, Schedule Future Meetings, and Market Research.
Provide valuable and constructive feedback.
Competencies & Requirements:
The individual in this role should demonstrate:
Knowledge of sales processes and tools, including account planning and key selling techniques.
Experience with Dealership Management System software like CDK, R&R, etc.
Ability to forge relationships with key decision-makers both internally and externally.
Capacity to identify, quantify, and diplomatically resolve customer objections, problems, and needs.
Skill in presenting solutions that align with client needs and closing sales.
Proficiency in developing strategies, action plans, and metrics for monitoring results.
Capability to create business development plans and effectively communicate ideas.
Aptitude for presentations in front of groups and conveying processes and training effectively.
Ability to listen actively and act appropriately on provided information.
Strong multitasking, prioritization, organization, and project coordination skills to meet simultaneous deadlines.
Capability to work independently with minimal supervision and manage constant deadline pressure.
Effectiveness in both team-oriented and fast-paced organizational settings.
Proficiency in using various computer programs/systems for tracking results (Salesforce.com, Word, PowerPoint, Excel, Email, Internet, etc.).
Other Qualifications:
Must be willing and able to travel up to 50% of the time.
Must have Automotive experience, preferably in Fixed Operations.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.