Position Summary

In this position, you will be responsible for customer technical support for on-going projects. You will be working with Samsung Processors & Companion devices for Automotive Business which are leaders in the Automotive industry. We are looking for an individual with excellent communication skills, as this position will have direct contact with customers.

Role and Responsibilities

Conduct technical meetings with customers in order to promote new products and address technical issuesConduct technical meetings with customers along with customers' Way of WorkingDeliver product roadmaps, features, and value propositions to customersTrack projects and anticipate customer's requestsIdentify and communicate current and future customer needs and customers technical requirementsDrive development and quality teams to fulfil customers' requirementsProvide technical supports throughout the product lifecycle from promotion phase to the end of productionResponsible for testing, debugging, delivering, guiding, documenting on SW deliverablesSoftware deliverables are device drivers or libraries in bootloader, Hypervisor, QNX, Linux, Android, and mostly in C programming languageTechnical support can be remote support or on-site support at customers' locationsWork closely with other HW/SW FAEs, with marketing team and with engineering team from all over the world in resolving customer issuesConduct training of sales and marketing employees (product; technology; process; packaging; systems)

Skills and Qualifications

Master of Science degree or equivalent in electronics, physics or related areas5 to 10 years of technical experience in semiconductor. Ideally in SoC SW development or SoC customer supportsExperience in embedded system, C language, device driver or middleware in Linux/AndroidExperience with Automotive Hardware and board bring up activityExperience in Bootloader, QNX, Yocto, C++, Python and Java is a strong plusExperience in Agile process, DevOps, CI/CD is a strong plusSelf-starter with ability to work under minimum supervisionAssertive, determined, flexible and creative personalityStrong customer orientationAbility to work in a multi-cultural environmentPersuasive and professional presentation skillsVery good communication skills and ability to negotiate at all levelsVery good written and spoken English – additional languages are a plusExperience in Automotive Semiconductor business is a strong plus

What We Offer

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center you will be part of a dynamic team, in an international work environment. Being one of the best in the industry comes with hard work, but we also make it rewarding through:

Compensation: attractive salary and performance bonus

Free breakfasts and subsidized lunches in our Munich office

Flexible working hours/ telecommuting opportunity

Health & wellbeing: wellness program, e.g. gym subscription

Quarterly team events and various team activities

About us

Samsung Semiconductor Europe operates offices all over Europe, Middle East & Africa and handles the marketing and sales activities of Samsung Electronics' Device Solutions business including Memory, System LSI, Foundry, LED and Display for various applications including servers, data centers, mobile, industrial and automotive. Together, we drive innovation, foster a dynamic work environment, and empower our multi-cultural and diverse talents to excel in their roles, promoting an environment where creativity and collaboration thrive. We take immense pride in our commitment to excellence, making a difference in the lives of people through technological innovation and state-of-the-art products that shape the world around us.

Equal Opportunity Employment Policy

Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin or political affiliation. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

 

Dear Applicant,Compliance is one of our top priorities. Therefore, please note that you must not disclose any trade secrets or any other confidential information, which you are aware of from your current or previous employers, during the application procedure. Thank you for your understanding and compliance!

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