Position Summary

PURPOSE OF THE JOB:
This position will be responsible for customer technical supports towards on-going and upcoming new projects. Samsung Processors & Companion devices product for Automotive Business are leading in the Automotive industry. As this position will have direct contact with customers, a must-have is an excellent communication skill.

Role and Responsibilities

KEY ACCOUNTABILITIES:

Technical Design-inConduct technical meetings with customers in order to promote new products and address technical issuesConduct technical meetings with customers along with customers' Way of WorkingDeliver product roadmaps, features, and value propositions to customersTrack projects and anticipate customer's requestsIdentify and communicate current and future customer needs and customers technical requirementsDrive development and quality teams to fulfil customers' requirementsProvide technical supports throughout the product lifecycle from promotion phase to the end of productionResponsible for testing, debugging, delivering, guiding, documenting on SW deliverablesSoftware deliverables are device drivers or libraries in bootloader, Hypervisor, QNX, Linux, Android, and mostly in C programming languageTechnical support can be remote support or on-site support at customers' locationsWork closely with other HW/SW FAEs, with marketing team and with engineering team from all over the world in resolving customer issuesConduct training of sales and marketing employees (product; technology; process; packaging; systems)

Skills and Qualifications

PROFILE REQUIRED:

Master of Science degree or equivalent in electronics, physics or related areas5 to 10 years of technical experience in semiconductor. Ideally in SoC SW development or SoC customer supportsExperience in embedded system, C language, radio technology, Ultra-wide band, device driver or middleware in Linux/AndroidExperience in Bootloader, Linux kernel, Yocto, C++, Python and Java is a strong plusExperience in Agile process, DevOps, CI/CD is a strong plusSelf-starter with ability to work under minimum supervisionAssertive, determined, flexible and creative personalityStrong customer orientationAbility to work in a multi-cultural environmentPersuasive and professional presentation skillsVery good communication skills and ability to negotiate at all levelsVery good written and spoken English – additional languages are a plusExperience in Automotive Semiconductor business is a strong plus

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