What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Field Application Scientist 2 - Lyon area

Permanent role

Location: Ideal candidate will be located in Lyon or surrounding areas

Job Advert will close on February 25th, 2025
 

It is essential to have a valid driving license within France with the flexibility to travel up to 50% across the region. It is essential for the successful candidate to be living in Lyon or surrounding areas for ease of travel to our customers.

For this role it is essential that you are fluent in French language as well as English.

Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!

Why Us:

You’ll join a culture fueled by innovation, collaboration, and openness, helping change lives by driving advancements in life sciences, oncology, reproductive health, agriculture, and other emerging markets. Your new colleagues are all deeply passionate about what they do, knowing that our work has the power to improve lives.

Over the last few years, Illumina has experienced rapid expansion and this role is supporting our continued growth plans. This role is part of our dynamic EMEA Field Services team, based in France.

Why You:

In order to be successful in your role as Field Application Scientist 2, you will have excellent communication and customer-facing skills, enabling you to educate customers on our product portfolio and effectively troubleshoot. A technical background in genomics or biotech would be an advantage. Excellent English and French skills are essential.

Essentially, you will excel in time management, situational awareness, and poise under pressure. You will adopt a collaborative approach within your role, enabling you to build and maintain strong relationships with our Territory Service and Support teams, Marketing, Sales, Customer Service, and Quality organizations.

If you want to push boundaries and join a culture fueled by innovation, collaboration, and openness, this role could be for you. If you want a brilliant, fast-paced, mission-driven environment, then Illumina is the place for you.

The role:

In your role as Field Applications Scientist 2, you will be responsible for enabling customer success within your territory. You will be part of an award-winning customer support team that leads the industry in customer satisfaction. You will partner with customers to provide technical training, troubleshooting, and complaint resolution. Additionally, your position will serve as a scientific consultant during pre-and post-sales activities and will collaborate with a broader commercial team to maximize sales growth and customer satisfaction.

Responsibilities will include:

Answer questions on customer lab and experimental design, workflow best practices, and data storage and analysis.Conduct on-site customer training on cornerstone Illumina microarray, Next-Generation Sequencing, library preparation, bioinformatics, consumables, or related products.Troubleshoot customer complaints related to biochemistry, assay or experimental design, software, instruments, or user's technical skill. Escalate to appropriate internal resources as necessary to maximize customer uptime and minimize customer effort.Activity monitoring, user training, and support for CE-IVD-labeled diagnostic products (NIPT) in addition to the entire Illumina portfolio.Regularly communicate essential technical product updates to external customers and Sales counterparts to drive customer success.Partner with other functional roles and colleagues under the Illumina team selling model that includes various specialist roles, (key) account managers, district sales managers, and Inside Sales to execute on and assist with the development of strategic plans for winning new business and expanding current customer growth and success through consulting, presentations, workshops, demonstrations, and seminars.Contributes to customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive intel and new sales opportunities.Knowledge of competitor activities and innovations within the marketplace.Provide efficient communication on strategic and competitive customer feedback to Sales, Marketing.Participate in departmental project teams; work collaboratively to execute project plans.Prioritize tasks and responsibilities to achieve departmental key performance metrics.Represent the company professionally, ethically, and morally at all times.

Preferred background, skills, and experience:

Bachelor’s degree with some biotech experience preferred or an advanced degree.Clear vision and commitment to providing exceptional customer service.Proficient with general lab best practices and common Molecular Biology techniques.Capacity to interact with principal investigator-level scientists as well as bioinformaticians and laboratory personnel.Proven ability to troubleshoot and resolve technical issues.Strong written and verbal communication and proven presentation and training skillsAbility to operate as an independent contributor and as a cooperative member of a team.Commitment to providing outstanding customer service.Ability to successfully operate in a fast-paced, rapidly changing environment.Capacity to maintain composure in stressful situations.Proficiency in the English language.Must be willing to travel up to 50%.Knowledge of genomics, sequencing applications, and multiomics (Single Cell and Proteomics) methods that apply to Illumina technology is a plus

What can you expect?

With Illumina, you can expect a highly competitive salary accompanied by a market-leading benefits package. You will be part of the global leader in the Sequencing industry where you will find robust growth opportunities and career development within Illumina. 

Our team members are bright, energetic, and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.

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Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.