**By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.** Lunaphore is now part of the Spatial Biology Division of Bio-Techne. Lunaphore provides solutions based on a groundbreaking chip technology that can extract spatial proteomic and transcriptomic data from tumors and other tissues, transforming any assay into multiplex spatial biology with an intuitive approach. **Essential Duties & Responsibilities:** + Train and support customers in operating the setup, developing their protocol and implementing staining assays properly. + Attend conferences and customer meetings and present the product and its applications with a scientific and technical depth. + Investigate problems at customer sites and resolve them in collaboration with the Technical Support Team, Service Engineers and where needed also with the help of the Product Management and R&D teams. + Collaborate effectively with the Sales team to plan and execute pre- and post-sales support. + Develop and maintain a positive relationship with customers via proactive and regular visits or calls. + Remote employees are required to travel to the Swiss site on request to deliver configured product demos for prospects. + This position includes frequent travelling to customer sites (40-80%). + Identify and keep track of all details and feedback at the customer site to the broader Marketing, Product Management and R&D teams. + Help defining customer requirements and applications for new products. **Required qualifi** **cations & soft skills** + You have a Master or PhD degree in Biology, Life sciences, Bioengineering, Medicine or in a related field allowing you to easily understand the product’s applications. + Hands-on experience in _in-situ_ techniques including immunohistochemistry, immunofluorescence, _in-situ_ hybridization or microscopy is strongly desired. + Experience in analyzing spatial data is a strong plus. + Prior experience in supporting customers in a highly technical field, with demonstrated commitment to customer is highly valued. + You are independent, confident, and creative in running experiments in a laboratory. + You are a good listener, you like interacting with people and bring advice and solutions to them and demonstrate good customer service skills. + You can adapt in a dynamic environment. + You demonstrate critical thinking and analytical skills. + You demonstrate good organizational skills and attention to detail. + You like travelling. + Fluency in oral and written English is a must. Additional language skills including German, Italian or French are highly desired. **Why Join Bio-Techne:** **We offer competitive wages along with extensive benefits for employees and their families.** **We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.** **We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.** **We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.** **We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.** **Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.** **To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.** Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services. Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.