Field Canvasser/Recall Specialist

MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models.

Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company’s culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic.
MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion, and exemplary corporate practices.

Summary

The Field Canvasser/Recall Specialist will be responsible for effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls, or other Original Equipment Manufacturers (OEM) critical initiatives assigned, are completed, or cases closed on identified targeted vehicles in their assigned geography.

Essential Job Functions:Conduct field canvassing, “door knocks” and face-to-face visits at identified addresses to close cases with required documentationUtilize MarketSource Salesforce.com Dashboard to review case assignments and closuresSubject matter expert on assigned initiative(s)Understand and communicate to the customer any incentives, benefits, and programs pertaining to initiatives that are available.Complete, upload, and record all information to specific requirements in Salesforce.comUtilize mapping and route optimization tools to effectively maximize productivityEducate consumers on the extreme importance of recall and/or initiative(s)Overcome hesitancy and resistance from consumers to close casesDevelop relationships and work closely with assigned businesses in designated markets and field team membersContact or visit other locations as assignedConduct investigative work to verify the accuracy of identified outcomes from call reportsUtilize databases and additional resources to find supporting documentation that substantiates or updates outcomesUtilize available online resources to identify the location, owner, and disposition of identified target.Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field teamDocument results of research in Salesforce.com or another database as directedRequired Knowledge, Skills, and Abilities:Willingness to adhere to activity and reporting requirementsProven experience interacting with customers in person, via phone call, text, and emailEffective communication and organization skillsAbility to work independently in the field with limited supervisionAbility to analyze and utilize key information to create territory action plans to achieve business objectivesAbility to make independent decisions in the field positively impacting business objectivesExcellent written, verbal, and communication skillsAbility and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, business personnel, customers, and community leadersStrong interpersonal skillsAbility to work a non-traditional schedule, weekends, and eveningsBilingual desired (English/Spanish)Job Requirements:High School Diploma or equivalent1+ years of work experience, industry-specific background preferredMust have reliable transportation to perform essential functions within an assigned geographic areaValid Driver’s LicenseAdditional Job RequirementsFrequently position self to get in and out of a vehicleRegularly ascend and descend stairsFrequently move objects weighing up to twenty poundsConsistently work in outdoor weather conditions