Description and Requirements As a valuable member of the Healthfirst Care Management team, the Field Care Coordinator (FCC) is responsible for conducting local home visits for Healthfirst members. During these care management visits, the FCC may perform a home environment assessment, administer health questionnaires, retrieve necessary documentation, and/or facilitate a video visit with a Healthfirst Care Manager or Clinical Eligibility Nurse to conduct other required assessments. When needed, the FCC also supports Healthfirst clinical teams by providing translation services.

Duties/Responsibilities:

Schedules and conducts multiple home visits per day (clustered in small geographic areas)

Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and member-to-employee conversation

Responds to and, when needed, escalates member questions, as directed

Properly documents findings in Healthfirst information systems

Collaborates with other members of the clinical team (Care Managers, Care Coordinators, Clinical Eligibility Nurses, Medical Directors, etc.)  to ensure member needs are prioritized and addressed

Collects documents from members, including health care proxy agreements and other important member documents, and ensures they are routed to the appropriate recipient

Additional duties as assigned
 

Minimum Qualifications (3-5 bullets):

High school diploma or GED

Bilingual in English and one or more language(s): Spanish, Mandarin, Cantonese highly preferred

Experience using health information systems to document or retrieve information

Proficient computer skills experience, including a solid understanding of Microsoft Outlook, Word and Excel

Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester
 

Preferred Qualifications:

Prior experience in a field-based health care role (home visits a plus)

Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and/or in a call-center

Experience with geriatric or other frail populations, including their caregivers, or in a health care office

Familiar with areas of NYC, Long Island, and/or lower Westchester

A valid NYS driver's license or ID

Hiring Range*:

Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400

All Other Locations (within approved locations): $41,101 - $60,320

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.