Many structural heart patients suffer from heart failure with limited options. Our Implantable Heart Failure Management (IHFM) team is at the forefront of addressing these unmet patient needs through pioneering technology that enables early, targeted therapeutic intervention. Our innovative solutions are not just transforming patient care but also creating a unique and exciting environment for our team members. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey..
How you will make an impact:
Perform installation, maintenance, repair, calibration, software updates, and interference scans on the Calibration Equipment at hospitals.
Perform troubleshooting, replacements, software updates, and interference scans on patient devices.
Perform recalibrations during follow-up right heart catheterizations.
Lead meetings with internal departments to find root-cause of field issues.
Perform in-house training for clinical specialists and new field clinical engineers on field service procedures.
Provide technical support to other field staff as needed.
Work with the clinical development and sales teams to schedule hospital visits for the calibration installation and maintenance in a timely manner.
Document all field service work utilizing proper GDMP skills.
Coordinate with the Clinical Development Manager, R&D, and Clinical Specialists on field issues and resolutions.
Maintain spare part/trunk stock inventory.
Oversee all field service activities and records.
Update or provides input to field service procedures as needed.
What you'll need (Required):
3+ years of medical device field experience
Bachelor's degree in engineering preferably biomedical engineering
Able to lift 50 lbs
Ability and willingness to travel up to 90% of the time
Ability to demonstrate a high level of motivation to excel and a great desire to help others
Able to apply engineering skills and abilities to interpret and solve problems
Ability to develop and implement new strategies and procedures
What else we look for (Preferred):
Must be highly organized and able to establish priorities
Excellent interpersonal and communication skills – both written and verbal
Must be able to work independently and collaboratively
Remain composed under stress
Able to work in a dynamic and quickly changing environment
Comfortable taking on responsibilities as needed
For Illinois (IL), the base pay range for this position is $72,000 to $102,000 (highly experienced). The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
COVID Vaccination Requirement
Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
COVID Vaccination Requirement
Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.