FIELD COACH

MALAYSIA

 

RESPONSIBILITIES

Join the world of refined luxury and sophistication as a Field Coach, where we transcend conventional beauty norms. We are seeking is responsible for delivering comprehensive training programs to Beauty Advisors (BAs) and retail staff to enhance product knowledge, sales techniques, and customer service skills. This role requires traveling to various retail locations, conducting workshops, and ensuring that all team members are well-versed in the brand’s standards and protocols.

 

YOUR MAIN FOCUS:

Training Delivery:

Conduct in-store training sessions, workshops, and masterclasses for Beauty Advisors and retail staff with the objective of helping BAs sharpen their selling competencies, overcome selling challenges, and assessing BA’s potential and performance. Develop and deliver training programs on product knowledge, sales techniques, and customer service excellence. Provide post training reports to give ongoing perspective on individuals and teams in terms of competencies, learning needs and attitude. Review together with Retail Excellence Executive and Specialist on stores, individual BA’s and MU Artist productivity (Sales, IPT, ASP) Ensure all training materials are up-to-date and aligned with brand guidelines.

2. Sales Support:

Support sales teams by providing in-depth product training and demonstrating effective sales techniques. Work closely with store managers and sales staff to identify training needs and tailor programs accordingly. Monitor sales performance and provide feedback and coaching to enhance productivity.

3. Brand Representation:

Serve as a brand ambassador, embodying the company’s values and standards. Always maintain a professional appearance Ensure consistency in the delivery of brand messages across all training sessions.

4. Evaluation and Feedback:

Assess the effectiveness of training programs through feedback, surveys, and performance metrics. Provide regular reports and insights to the Education Manager on training outcomes and areas for improvement. Implement follow-up training sessions as needed to reinforce learning and address gaps.

5. Collaboration:

Work collaboratively with the marketing commercial excellent team, retail excellence team to understand objectives set for each key retailer and brand, define gaps and work towards improving and closing these sales force-related, productivity-related gaps. Participate in regional meetings and contribute to the development of training strategies and plans. Stay updated on industry trends and competitive landscape to inform training content and techniques.

5. Workshop & Event:

A dynamic and highly organized Event Coordinator to plan, execute, and manage beauty consumer workshops, master classes, and events. Refer details and requirement in page Conducting a Consumer Workshop or Event

     

Working for Coty means Our people make us who we are. They are the brightest minds bringing innovative concepts to life. If you’re someone unwilling to settle, likes to envision larger possibilities, accelerate learning, and push boundaries – we’d love to hear from you! Working at Coty means being part of an inclusive workplace committed to diversity and equity, valuing diverse perspectives and backgrounds. Your ideas will count, fostering a career where you can achieve more than you ever imagined.

 

YOU ARE A COTY FIT

You like to make a difference. As an experienced Field Coach, you will share your valuable experience with the team and you get energy from working in a fast-paced, diverse and international environment. Other than that, you should also have the following requirements:

 

Proven experience as a Beauty Trainer, Field Trainer, or similar role in the beauty industry. Strong knowledge of skincare, makeup, and fragrance products. Excellent communication, presentation, and interpersonal skills. Ability to inspire and motivate retail staff and Beauty Advisors. Proficiency in MS Office (Word, Excel, PowerPoint). Flexibility to travel extensively within the assigned region. Certification in cosmetology or a related field is a plus. Passion for the beauty industry and a commitment to ongoing professional development. Ability to work independently and manage time effectively. Strong problem-solving skills and the ability to adapt to changing environments.

 

OUR BENEFITS

As our Field Coach, some of the benefits you will receive are:

Omni-Working: Hybrid flexible working model enabling employees to balance remote and office-based work Product Allowance: Employees can order from a  selection of Coty Products each year Free goods: Employees would be able to enjoy occasional free products due to Company’s initiative Gender-Neutral Paid Parental Leave: All Employees, regardless of gender, will have access to the same number of fully paid weeks of offered parental leave

 

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career.